Health Navigator, MAT

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Fenway Health

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Health Navigator, MAT

Boston, MA

• Internal Medicine
  
  

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Job Type

Full-time

Description

Function

Under the direction of the Medical Director of the Medication Assisted Treatment (MAT) Program and MAT Program Supervisor, and as a member of the medical team, the MAT Health Navigator is responsible for administrative tasks and data entry for Fenway Health's SUD programming, including: administrative and clinical tasks associated with day-to-day program implementation, direct patient care coordination, and fulfillment of grant-related requirements and agency reporting for the MAT Program.

Representative Duties

Performs data entry tasks

• Enters required data into the EIM/ESM database for the Bureau of Substance Addiction Services, including Intakes/enrollments, periodic reassessments, and disenrollment's.
• Enters required data into the GPRA database, including initial enrollments, ongoing service logs, six-month follow-ups, and disenrollment's.
• Enters required data into client charts in EPIC and assists with maintaining charts as needed.
• Ensures that all data entry complies with Fenway Health policy and the MDPH BSAS Office Based Opioid Treatment Program Policies and Protocols.
  
  

Performs administrative tasks pertinent to programmatic day-to-operations

• Maintains up-to-date registry of all enrolled patients and completes required agency data reporting
• Provides direct administrative support for all programmatic meetings, including communication of agenda and minutes to attendees as indicated.
• In collaboration with program leadership, performs data tracking and analytics by assisting with the development and maintenance of tracking systems and entering data as needed.
• Collaborates and communicates with the health care team and other involved staff to ensure appropriate coordination of services, including supported referrals.
• Assists in submission of prior-authorizations of referrals to insurance companies.
  
  

Provides supportive care for clients with substance use disorders

• Organizes and prepares patient visit including summary sheets, labels and huddle sheets for daily clinic.
• Meets with clients to complete pre-visit/pre-assessment paperwork
• Coordinates in-clinic services between MAT, Behavioral Health, Patient Services, Quest Lab, Medical Dept. staff, and Pharmacy staff to assist with timely and smooth patient flow.
• Collaborates and communicates with the health care team and other involved staff to ensure appropriate coordination of services, including supported referrals.
• Assists with scheduling appointments within the health center, and outside as needed.
• Provides outreach to clients who are overdue for services or assessments.
• Participate in methods to increase client engagement in SUD programming (outreach calls, brief non-clinical sessions, etc.)
• Demonstrates teamwork and works to build cohesive, professional relationships with all Fenway Health employees and patients.
  
  

Effectively communicates with patients, co-workers on medical team, in medical department and across departments, and with external agencies

• Troubleshoots issues or problems related to MAT Program operations as needed.
• Collaborates with mental health providers, including BH, MAT, and VRP staff, to coordinate appropriate services for patients.
• Demonstrates competency in EPIC, Microsoft Office, and other electronic communication
• Maintains comprehensive knowledge of Fenway Health services, policies and procedures
• Adheres to the principles of patient and confidentiality
• Ensures that documentation with patient information is disposed of in shredding bins, protected information is held in secure areas, and conversations about patients are not overheard.
  
  

Policy and Procedures

• Maintains familiarity with Fenway Health policies and procedures
• Adheres to medical department standards for attendance and professional dress
• Helps maintain a patient centered, professional work environment
  
  

Age-Specific Care

• Provides age-specific care per Fenway Community Health policy
  
  

Participates in quality improvement initiatives

Meets Agency Participatory Expectations

• Suggests and participates in continuing quality improvement efforts
• Adheres to all agency and departmental policies and procedures
• Participates in quality assessment and improvement activities as requested
• Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
• Attend all required meetings, in-services and professional trainings as directed by program leadership
• Attends all regularly scheduled research meetings, training, forums and pertinent FCH staff meetings
• Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
• Serves on agency committees and in professional organizations when requested
  
  

Requirements

Performs related duties as required

• Bachelor’s degree
• At least 2-3 years of professional work experience
• Excellent customer service, telephony, organizational, oral communication, and written communication skills
• Strong administrative skills, including attention to detail while maintaining efficient work pace.
• Ability to work independently and adapt to various situations and environments, while working collaboratively with other members of a team.
• Excellent computer skills, particularly in MS Office and Outlook, as well as experience working with electronic medical record system.
• Current CPR Certification
• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
• Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
  
  

Preferred Qualifications

• Experience working in OBAT or MAT setting
• Experience working with diverse populations, including PWUD, LGBTQIA, homeless, or POC individuals
• Bilingual capacity
  
  

Working Conditions And Physical Effort

• Physical work environment generally is that typical for an office in terms of lighting, temperature, and structure.
• Work may involve exposure to loud noise, strong odors, and emotionally liable individuals.
• Typically moderate physical activity requiring handling average-weight objects up to 15-20 pounds, Assisting with mobility impaired patients, and standing and/or walking for most the day. Lifting of weights greater than 20 pounds does occur and will require the Medical Assistant to ask for additional help.
• May work with body fluids and tissues, and could be exposed to pathogens and will require safety training
• Work environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipment
• Location of work and specific duties may change in response to clinic needs
  
  

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Salary Description

23.74-26.10

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