Head - Business Systems

What's expected of you:

We’re looking for a strong Head of Business Systems with extensive experience in Business Systems and Operations Process Analysis. Primary Systems of responsibility include, Microsoft Business Central, Microsoft Dynamics CRM, Power BI and Qlik Sense BI. Join IDX  and have a leading voice on the future of our enterprise application services strategy.

You will be responsible for identifying end-user solutions across our core systems and working as a business partner to other teams to understand how best to implement them. You will ensure that business requirements are met while providing a variety of advisory services around project management, business process development, implementation support and end-user training

Responsiblities:

·       Working with process owners, identify improvements to existing system processes.

·       Promote best practices and uses of the systems, enabling global adoption of the processes.

·       Work with our dedicated team of Business Systems Engineers on technical issues for escalation/resolution and delivering system optimisations.

·       Review upgrades, patching and complete testing with the Engineering team.

·       Be responsible for capturing new requirements, ensuring that all business requirements are captured, documented, delivered and signed off by all business     stakeholders.

·       Continually evolve the product backlog to ensure key business objectives are being captured and met.

·       Roll out new features and upgrades, working with global stakeholders to ensure success.

·       Keep up to date with the latest technology trends, advising the business on new advancements.

Help solving day to day issues of Business Systems user, manage Service Desk Triage and resolve tasks, which don’t need Business Systems Engineers involvement.