HDFC Securities - Application/Production Support Engineer - Troubleshooting

HDFC securities


Date: 1 week ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Job Duties And Responsibilities

  • Responsible for up time & incident management for defined IT applications and make sure that the systems and applications are always working.
  • Administer and manage applications running under LINUX /AIX/Solaris/Windows based systems, including configuration, troubleshooting, and automation.
  • Identifying the root causes of incidents in order to prevent future recurrence
  • Monitor applications & databases for system behavior and analyze performance, Errors / Alerts / Notifications, database connections / blocking processes & resolve issues.
  • Serve as a focal point to communicate, coordinate & resolve application /interface / integration issues with vendors and other teams
  • Responsible for deployment & movement of application code / bug fixes / data patches and release management in Production, SIT and UAT environments in coordination with vendors
  • Execution of O.S and DB patching for the defined IT applications.
  • Work on assigned projects/tasks as assigned by the management and team leader.
  • Conduct regular bug/issue tracker review meetings & coordinate with vendor/BSG for problem resolution and follow-ups
  • Coordinate the review, presentation and release of all SLA deliverable and other documentation pertaining to defined applications
  • Ensure that all team members / Vendor (i.e. Technical Analysts/executives / Programmers) perform the delegated tasks according to set timelines.
  • Preparing Application process documents/ KB documents
  • Assist team in achieving best possible design solution for functional requirements
  • Collection of necessary data for MIS preparation for applications
  • Attending Change Control Board meetings & planning the production movement.
  • Reviewing KB documents & publishing the same to IT Operations Team.
  • Reporting of daily activities to Project Manager, monitor and on need basis escalate issues as appropriate.

Technical Skills

  • Excellent knowledge in Linux, Unix, Solaris & Windows Operating systems and Applications
  • Good Knowledge in Java ( Middleware - WebLogic, JBoss, Apache Tomcat)
  • Sound Knowledge in RDBMS - Oracle / MSSQL /MYSQL Other and SQL Query
  • Good skills in Linux scripting languages; Shell scripting
  • Basic Networking knowledge, should be able to troubleshoot issues with minimum guidance and support
  • Problem solving skills
  • Awareness / Exposure to BFSI segment would be a plus

Soft Skills

  • Ability to prioritize effectively and handle shifting priorities professionally
  • Good written and oral communications skills
  • Good inter-personal skills
  • Must possess strong quantitative, and analytical skills

Work Experience

  • 7-9 years' experience that is relevant in LINUX / UNIX platforms, preferably with BFSI segment; in a high-volume or critical production application environment.
  • Hands on experience in the area of installation, configuration, monitoring and management of Applications & Databases in Linux / UNIX / Solaris systems.
  • Experience in application server log analysis, troubleshooting, management and problem solving.

(ref:hirist.tech)

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