Guest Service Officer
Hyatt Regency
Date: 3 weeks ago
City: Lucknow, Uttar Pradesh
Contract type: Full time
Organization- Hyatt Regency Lucknow
Summary
To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.
General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.
Qualifications
Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Summary
To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.
General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.
Qualifications
Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Augurs - Technical Lead - Hybrid Mobile Applications
Augurs Technologies,
Lucknow, Uttar Pradesh
4 days ago
Role : Tech Lead - Hybrid Mobile ApplicationsThis role is for a Tech Lead who will oversee and guide the development of hybrid mobile applications at Augurs Technologies. The Tech Lead will work closely with a team that has experience in building mobile, internal, and external web-based applications. The ideal candidate should have a strong background in hybrid mobile development,...
Augurs - Android Developer - Hybrid Apps
Augurs Technologies,
Lucknow, Uttar Pradesh
1 week ago
This role is for a Tech Lead who will oversee and guide the development of hybrid mobile applications at Augurs Technologies.The Tech Lead will work closely with a team that has experience in building mobile, internal, and external web-based applications.The ideal candidate should have a strong background in hybrid mobile development, as well as experience in leading and mentoring a...
Regional Sales Manager - UP
Rayner,
Lucknow, Uttar Pradesh
2 weeks ago
Base Location: LucknowTerritory Covered: Uttar Pradesh and part of Uttarakhand.What You’ll Be Doing:Scientific Sales of Rayner products to the ophthalmologist in Private practice, Teaching Institute, Charitable Hospital. Chain Hospital and Govt run Hospitals.Accountable for achieving agreed Commercial targets as per the targeted product Mix.Increase Awareness, Sales, and Market share of premium products of Rayner portfolio.Implement activities like customer events, marketing...
