GUEST SERVICE ASSOCIATE
Evolve Back Resorts
Date: 1 week ago
City: Hospet, Karnataka
Contract type: Full time
- Job Role. To increase customer satisfaction by maintaining smooth and efficient operation of all Front Desk procedures.
- Job Description
- Communication. Communicates effectively with customers, co-workers, and supervisors
- Team Work & Coordination. Demonstrates teamwork by cooperating and assisting co-workers as needed.
- Registers, processes, and greets customer promptly, welcoming him/her to the Resort
- Promptness. Stays update with developments in the Resort by reviewing the communication log book each shift; updates log book for next shift
- Documentation. Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
- Process Adherence. Ensures all initiatives and processes are within the company’s Responsible tourism framework.
- Product Knowledge. Should have thorough knowledge of Resort & Operations.
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