Golf Ranger

JOB LOCATION

1700 S Old Tom Morris Rd Aurora, Colorado 80018-3089

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces
  
  

PRIMARY DUTIES & RESPONSIBILITIES

Hiring Salary for this position: $16.00/Hourly

• This job announcement is for collecting candidate applications for current and future Golf Rangers. Applicants will be contacted only when a position need is identified, and qualifications match the needs of the position. **
  
  

This is classified as a VHNE (Variable Hour Non-benefit Employee), this position do not provide medical benefits. The position earns sick leave in accordance with the Healthy Families and Workplace Act.

Minimum Age: 18 years old

OVERVIEW OF POSITION / DEPARTMENT

Performs a variety of manual and skilled functions associated with daily golf shop outside services at one of the city owned golf courses. Primary focus of position is making sure all outdoor amenities and services are provided to customers in a professional manner aimed at maximizing the overall customer experience. The Golf Division operates the courses as a division of the Parks, Recreation and Open Space Department.

PRIMARY DUTIES & RESPONSIBILITIES

• This position involves greeting customers, answering questions, giving directions or any other service that will improve customer satisfaction. Provide excellent customer service while on duty.
• Assure the proper pace of play during round of golf
• Assure the Golf Division's policies are being followed.
• Assist golf shop with messages to golfers
• Assist golfers in emergency situations
• Keep peace on golf course between golfers and groups
• Ensure litter or debris is picked up and golf course is as tidy as possible
• Assist with providing drinking water if available to golfers
• Assist golf shop staff with outside services duties when necessary
• Periodically check restrooms on course and identify problems
• Communicate with all other staff in maintenance/ outside services and pro shop at all times to issues that need addressing.
• Starter Duties involve greeting customers at the first tee and providing correct information.
• Ensure all paperwork is taken care of and ensuring everyone is paid to play with a receipt in hand
• Assure orderly flow of play in accordance with reserved tee times and that groups hit off at the correct time
• Regularly communicate with the golf shop staff in regard to problems that may arise and rectify problems in advance
• Follow the City of Aurora Policy and Procedure manual for operational issues
• Thorough understanding of the golf operation and all golf shop positions including maintenance and outside services
• Other duties to be assigned as needed
  
  

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

• No minimum requirement
  
  

Experience:

• No minimum requirement
  
  

Preferred Qualifications:

• Previous experience as a golf ranger or working in golf course operations is preferred. Customer service experience a plus.
  
  

Knowledge:

• Awareness that the customer experience must be the priority if we are to be successful
• Understanding that as a government employee, it is our job to serve the public
• Awareness of the importance of treating everyone with equal respect and kindness
• Awareness of generally accepted cash handling best practices
• General knowledge of the traditions surrounding the game of golf
  
  

Skills:

• Strong interpersonal skills showcased by a genuinely friendly nature (in-person and phone)
• Servant oriented attitude – desire to help customers feel welcome and appreciated
• Exhibits a calming influence in conflict situations
• Knowing when to offer assistance to help with a situation
• Experienced in traditional computer operations and windows-based programs
  
  

Abilities:

• Establish and maintain effective working relationships with employees at all levels of organization
• Be professional when interacting with fellow-employees and the public
• Handle sensitive situations with tact and diplomacy
• Communicate effectively both orally and in writing
• Know when to call on a supervisor or another more experienced staff member to assist with a situation
• Creatively solve problems, negotiate and handle stressful situations in a positive manner
• Have an open mind and look at situations from multiple perspectives
• Take direction and sometimes criticism from superiors in a constructive manner
• Ability to work varied hours, including weekends, evenings and holidays
  
  

Licenses And Certifications Required:

• Pass background check
• Colorado Driver’s License (at the discretion of the Supervisor)– within three months of being hired
  
  

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel
  
  

Physical Demands:

• Medium - work that involves lifting/carrying no more than 50 pounds with or without assistance at a time
• Continuous standing and walking
• Occasional sitting, pushing, pulling, bending, carrying, stooping
• Clear vision to read computer monitor and written documents
• Speech communication and hearing to maintain communication with employees and citizens
• Hand/eye coordination for operation of computer keyboard, golf carts and misc. equipment
  

Work Environment:

• Works primarily indoors but may work outdoors assisting customers and employees with daily play and/or programming activities in varying weather conditions
  
  

Equipment Used:

• Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel and various golf specific software programs
• Driving a golf cart will be a frequent requirement of this position.
• This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
  
  

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, And Employment References:

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.