Genesys Cloud Contact Center Admin /Test Engineer - L3

Key Responsibilities

Perform functional, integration , regression & UAT Testing for Genesys Cloud Contract Center solutions

Validate & Test routing strategies , call flows, IVR, Chatbots & Digital channels within genesys cloud

Work with Genesys cloud admin console to configure , test , & Troubleshoot Contact center features

Support test planning , test case design, teest data creation & execution

Identify , document & track defects using tool like JIRA / ALM

Collaborate with developers, bysiess analysts & administrators to ensure defects are resolved & retested

Perform validation for system performancw, scalability & reliability in the genesys environment

Good understanding of telephony concepts (SIP, VIOP,IVR , ACD, Routing , call recording )

Experience: 3-5 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.