Front Office Manager
Hyatt
Date: 1 week ago
City: Delhi, Delhi
Contract type: Full time
Operational Responsibilities
- Monitor and uphold room and service standards through regular inspections and effective coordination with Housekeeping and Engineering.
- Oversee VIP, long-stay, and special-request guest preparation, ensuring amenities and room blocking procedures are correctly followed.
- Ensure a strong presence in guest areas, actively managing guest satisfaction and addressing issues promptly.
- Maintain control of room keys and assist with external accommodations during overbooking.
- Support implementation and maintenance of all Hyatt brand standards and "Touches of Hyatt."
- Manage guest feedback from audits and surveys, ensuring relevant action plans are created and implemented.
- Promote teamwork and cross-departmental collaboration, fostering a "We work through Teams" culture.
- Ensure the cleanliness and upkeep of public areas and front office zones.
- Assist in the development and maintenance of the Front Office Departmental Operations Manual.
- Support the Director of Rooms with departmental meetings, communications, and in representing Rooms Division on the Executive Committee in their absence.
- Ensure accurate guest information and adherence to clean data standards.
- Optimize room revenue and profitability through effective inventory management, yield strategies, and upselling programs.
- Control departmental expenses through resourceful scheduling, cross-training, and use of technology.
- Assist in the preparation of monthly forecasts and annual Rooms Division business plans.
- Comply with all financial policies related to cash handling, licensing, and reporting standards.
- Recruit, onboard, and develop high-performing Front Office team members using Hyatt’s competency-based recruitment model.
- Conduct regular performance reviews and support career development initiatives.
- Implement structured training programs in coordination with the Training Manager.
- Ensure all team members adhere to grooming standards, punctuality, and hotel policies.
- Cultivate a culture of innovation, recognition, and continuous improvement.
- Ensure team compliance with fire, safety, and security procedures.
- Actively participate in training sessions and cross-departmental meetings.
- Maintain professional relationships with external partners including travel agencies and competitor hotels.
- Stay current with local legislation related to labor laws and hotel operations.
- Maintain high standards of personal appearance and conduct, embodying Hyatt's values.
- Perform any other duties as assigned by the Director of Rooms or Hotel Management.
- Minimum 2–4 years of progressive experience in similar position.
- Proven leadership skills with a focus on guest service excellence.
- Strong understanding of financial and yield management practices.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficient in hotel PMS (Opera or similar), Microsoft Office Suite, and reporting tools.
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