Front Desk Officer

Company Overview

At Nexus Jobs, we excel in providing talent staffing services with a wealth of experience in pan-India hiring. Our expertise spans corporate manpower and industrial employment, offering end-to-end solutions to meet clients' diverse needs. We cater to both freshers and experienced candidates through immediate placement, part-time, full-time jobs, and freelance opportunities. Situated in Jaipur, Nexus Jobs operates in the Human Resources sector with a team of 11-50 employees.

Job Overview

We are seeking a Front Desk Officer to join our team in Jaipur for a full-time position. The ideal candidate should possess 1 to 3 years of experience and will work at a junior position level. As the first point of contact for our organization, the candidate will play a crucial role in creating a positive first impression for visitors while efficiently managing the reception area.

Qualifications and Skills

• Customer Service (Mandatory skill) is essential for greeting guests and handling their inquiries with professionalism and friendliness.
• Time Management (Mandatory skill) to effectively manage front desk tasks and responsibilities in a timely manner.
• Problem Solving (Mandatory skill) in addressing visitor issues and ensuring customer satisfaction.
• Reception Management to oversee the general operations and environment of the front desk area.
• Phone Etiquette for courteous and professional phone communication with clients and visitors.
• Appointment Scheduling to efficiently manage client visits and meetings with appropriate personnel.
• Communication Skills to convey information clearly and effectively between clients, staff, and executives.
• Conflict Resolution for addressing and mediating conflicts, ensuring smooth operations at the front desk.

Roles and Responsibilities

• Manage the front desk operations including greeting and directing visitors and handling incoming calls.
• Provide initial customer support by addressing inquiries, guiding guests, and offering company information.
• Schedule and coordinate appointments to ensure accurate and timely meeting arrangements.
• Maintain orderly reception area; which includes stock management and cleanliness upkeep.
• Manage and resolve front desk conflicts, escalating issues when necessary to maintain service quality.
• Keep a log of visitor information and maintain daily activity reports for internal record-keeping.
• Assist with document management for clients and staff, ensuring proper filing and retrieval systems.
• Support administrative tasks and collaborate with other departments as necessary to improve front desk operations.