Field Service Engineering Specialist

Cummins Inc.


Date: 1 week ago
City: Lucknow, Uttar Pradesh
Contract type: Full time
Description

Key Responsibilities:

  • Lead the investigation of product or system problems, understand causal mechanisms, and recommend appropriate actions.
  • Support the failure analysis process on common failure modes (e.g., PIR, CCR, HTD, TSR).
  • Document the results of diagnostic and repair actions clearly and concisely in the appropriate database.
  • Share acquired knowledge with other teams through Knowledge Management System (KMS), Quick Serve Online (QSOL) tickets, training, etc.
  • Provide onsite technical expert resource support when required.
  • Offer technical input for policy discussions and decisions.
  • Ensure territories are well informed through regular communication and scheduled meetings across teams/functions/customer groups.
  • Investigate emerging issues and deliver robust technical solutions for product or process issues in the field.
  • Assist in field action campaigns and infant care/VPI programs when needed.
  • Prioritize safety with the objective of injury-free living.
  • Guide less experienced technicians on technical issues and troubleshooting to support customers more efficiently.
  • Provide product and customer support in the field and act as a liaison during escalations to Technical Territory Manager (TTM)/Engineering for product improvements and fixes.
  • Implement Step 3 improvements after gaining appropriate approvals.

Responsibilities

Qualifications:

  • College, university, or equivalent degree in Engineering or a related field is highly preferred.
  • Relevant experience equivalent required.
  • This position may require licensing for compliance with export controls or sanctions regulations.

Competencies

  • Field Investigation and Support : Gather and communicate technical information between technical problem solvers and the service channel about product or process-related issues using proven problem-solving techniques.
  • Product Failure Reporting and Corrective/Preventive Action Systems : Define and lead a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem-solving methods, failed parts transfer processes, data management tools, and project management practices.
  • Product Problem Solving : Solve product problems using a process that protects the customer, determines the assignable cause, implements robust, data-based solutions, and identifies systemic root causes and recommended actions to prevent problem reoccurrence.
  • Technical Customer Management : Represent Cummins to customers by being the interface for all technical aspects; provide engineering data, documentation, and training to customers to support the design and integration of equipment.
  • Being Resilient : Rebound from setbacks and adversity when facing difficult situations.
  • Collaborates : Build partnerships and work collaboratively with others to meet shared objectives.
  • Communicates Effectively : Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer Focus : Build strong customer relationships and deliver customer-centric solutions.
  • Drives Results : Consistently achieve results, even under tough circumstances.
  • Manages Complexity : Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Resourcefulness : Secure and deploy resources effectively and efficiently.
  • Diagnostics Application : Translate customer complaints to develop troubleshooting plans; troubleshoot issues following guided workflows, procedures, specialized equipment, and diagnose computer software to isolate failed components to enable successful repairs.
  • Service Documentation : Create and verify customer, equipment, and technical information; capture specific data using required service tools; follow procedures and document required information in the service management system.
  • Technical Escalation : Obtain product technical issue information and utilize available resources including data management tools; elevate issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts.

Qualifications

Knowledge/Skills:

  • Operation and maintenance of DG High Horse Power DG sets.
  • Experience in the Genset industry.
  • Sound knowledge of exhaust after-treatment systems.
  • Knowledge of dual fuel applications and gas-based DG applications, including retrofitment emission systems.
  • Thorough knowledge of electrical control panels, synchronization panels, and switchgear panels, including HT/LT installations.
  • Proficiency in the operation and maintenance of HT/LT alternators.
  • Experience handling dealerships and guiding dealership teams to achieve service targets and goals.

Experience

  • Technical background in Electrical Engineering (BE/Diploma) with 10-12 years of experience.

Additional Information

  • This position will be based out of Noida - Uttar Pradesh under Area Office, Lucknow.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

ReqID 2409211

Relocation Package Yes

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