Field Service Engineer
Cepheid
Date: 9 hours ago
City: Remote, Remote
Contract type: Full time
Remote

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.
Learn about the Danaher Business System which makes everything possible.
This position is part of the Customer Care Team and will be based out of Hyderabad, India.
The Field Service Engineer is responsible for:
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.
Learn about the Danaher Business System which makes everything possible.
This position is part of the Customer Care Team and will be based out of Hyderabad, India.
The Field Service Engineer is responsible for:
- Provide field service support for our GeneXpert Product line; travel throughout the region and sometimes to other regions on short notice to support the company's products and field service partners; manage installations and customer training in close coordination with Application team.
- Provide support on instrumentation & manage the spare inventory; perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software; work closely with the technical support team to address customer complaints to determine corrective action and customer follow-up.
- Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support.
- Able work on-call on designated weekends to provide service support within a short period.
- Achieve and exceed Customer Satisfaction objectives.
- Bachelor's Degree in Bio Medical or an Engineering related discipline and 1-2 years’ experience in a field service role in the same industry.
- Possess the ability to work with customers and vendors at both a business & technical level; ability to work independently with limited supervision is essential.
- Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary; time management skill with the ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.
- Handling a Molecular technology platform and hands on experience managing a CRM tool.
- Good geographic knowledge of the territory and proficiency in English and the Local language.
- Service sales responsibilities.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Travel Writing Editor
DataAnnotation,
Remote, Remote
2 days ago
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for a bilingual professional (Hindi/English) to join our team and teach AI chatbots. You will have conversations in both Hindi and English with chatbots in order to measure their progress, as...

Test Engineer
Integra Strategic Technologies,
Remote, Remote
1 week ago
Work from home, UK client, Full-time, Test Engineer positionAboutWork from home, UK client, Full-time, Test Engineer position This role is for a substantial, fast-growing and well respected UK tech company who has hired us to exclusively recruit for them. It is a permanent Work From Home position and everyday you’ll be working directly as part of their UK team. It...

آن لائن مترجم (اردو/انگریزی)
DataAnnotation,
Remote, Remote
1 week ago
ڈیٹا اینوٹیشن (DataAnnotation) معیاری AI بنانے کے لیے پرعزم ہے۔ ہماری ٹیم میں شامل ہوں تاکہ آپ AI چیٹ بوٹس کو تربیت دینے میں مدد کریں اور ریموٹ کام کی سہولت اور اپنی مرضی کا شیڈول منتخب کرنے کی آزادی حاصل کریں۔ہم اپنی ٹیم میں شامل ہونے کے لیے ایک ریموٹ مترجم (Remote Interpreter) کی تلاش میں ہیں جو AI...
