Facilities Manager

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

We are changing the way people think about customer service, and we need your help!

Are you someone who likes to make things happen? We are seeking a Facilities Manager to be the ultimate organizer, involved in both the strategic planning and day-today operations at our campuses. We’re looking for a multitasking mindset and a passion to meet the needs of both our team members and clients.

As Facilities Manager, You Will…

• Coordinate reception, security, maintenance, mail, deliveries, cleaning, catering, waste disposal and recycling
• Plan utilization of space and resources for new campus build-outs
• Investigate options for new campuses and lines of business
• Project manage contractors and campus buildouts
• Prepare Request for Proposal documents for potential contractors
• Compare costs for required equipment and services
• Plan future developments in line with strategic business objectives
• Ensure campuses meet health and safety requirements and legislative compliance
• Ensure minimum disruption to business operations during construction
• Ensure projects by staff and contractors have been completed
• Respond to campus emergencies and urgent issues as they arise
  
  

As Facilities Manager, You Have…

• High School Diploma or equivalent required
• The ability to thrive in a fast-paced, ever-changing work environment
• The ability to follow organizational policies and procedures
• Strong organization skills
• The ability to handle a high volume of work
• Strong communication skills and enjoy collaborating with a diverse group of people
• The ability to work a variety of shifts including days, evenings, weekends and holidays (depending on required project deadlines or emergencies)