Executive Sales Support (SIL)
Blue Dart
Date: 2 weeks ago
City: Siliguri, West Bengal
Contract type: Full time
- Purpose
- Key Responsibilities
Operational
- Coordinate with the Branch Finance & Accounts Team for timely generation of bills for the branch customers
- Ensure accuracy of the generated bills through by verifying all bills/ invoices as per Blue Dart norms prior to forwarding to clients
- Ensure timely dispatch of bills to customers as per schedule and follow up with customers for bill receipt
- Ensure customization of bills as per forms/ formats required, contractual terms and conditions, customer requirements, etc.
- Ensure coordination with Finance Teams for resolution of any queries/ issues regarding billing; Ensure that disputes (if any) are closed before the payment date
- Work closely with the sales teams to ensure timely collections from customers as per the raised bills
- Follow up with customers in cases of pending payments / short payments / part payments
- Ensure reporting of invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis
- Provide direction, guidance and support to employees within the sales team in the branch to help them discharge their duties effectively
- Ensure that the sales team in the branch is adequately staffed as per the manpower requirements
- Key Result Areas and Key Performance Indicators
Key Result Areas
Key Performance Indicators
Timely completion of billing and invoicing processes and reporting
- Oversee adherence to timelines set for billing at the Branch in terms of
- Collation of billing data
- Customization of bills
- Dispatch of invoices to customers
- Collection of payments
- Reporting to Branch Finance Team, etc.
- Accuracy in bills/ invoices generated
- Number of instances of errors in customization of invoices (as per customer contract and conditions)
- % of payments received as per defined timelines
- Adherence to Performance Management system timelines and guidelines
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