General Manager (GM) – Sales & Marketing, Invana
Regia Ceramica
Date: 2 weeks ago
City: Siliguri, West Bengal
Contract type: Full time
General Manager (GM) – Sales & Marketing, Invana.
The focus is on ownership of the end-to-end customer experience, consistent pipeline building, and deep alignment with wellness positioning and hospitality sales:
Position: General Manager – Sales & Marketing, Invana (Corporate Productivity & Wellness Hub)
Location: Siliguri, West Bengal
Reports To: Founder’s Office / Managing Trustee
Experience: 3+ years in hospitality sales, with proven exposure to wellness, retreats, or corporate engagements
Qualification: MBA in Marketing or equivalent preferred
Role Overview
The General Manager (Sales & Marketing) at Invana will take complete ownership of generating and maintaining a healthy pipeline of corporate clients, groups, and wellness seekers, and ensuring they have a seamless, high-quality end-to-end experience. This role is both strategic and operational—driving occupancy, revenue, and brand positioning, while personally owning client experience from first touch to final feedback.
Requirements
Sales & Business Development
The focus is on ownership of the end-to-end customer experience, consistent pipeline building, and deep alignment with wellness positioning and hospitality sales:
Position: General Manager – Sales & Marketing, Invana (Corporate Productivity & Wellness Hub)
Location: Siliguri, West Bengal
Reports To: Founder’s Office / Managing Trustee
Experience: 3+ years in hospitality sales, with proven exposure to wellness, retreats, or corporate engagements
Qualification: MBA in Marketing or equivalent preferred
Role Overview
The General Manager (Sales & Marketing) at Invana will take complete ownership of generating and maintaining a healthy pipeline of corporate clients, groups, and wellness seekers, and ensuring they have a seamless, high-quality end-to-end experience. This role is both strategic and operational—driving occupancy, revenue, and brand positioning, while personally owning client experience from first touch to final feedback.
Requirements
Sales & Business Development
- Identify and target high-potential B2B and B2C segments:
- Corporates (HR, L&D, CSR, and Admin heads)
- Government departments
- Event planners and offsite organizers
- Wellness travel agencies, tour operators, and retreat curators
- Develop and execute a focused outreach and sales strategy to convert leads into long-term clients
- Proactively sell Invana’s all-inclusive 5/10-day packages, including wellness programs, workshops, and corporate productivity modules
- Build and nurture a robust pipeline through cold calling, referrals, networking, and industry events
- Ensure every guest’s journey—from inquiry to departure—is smooth, personalized, and memorable
- Act as the single point of contact for client groups, resolving issues swiftly and delightfully
- Collaborate with internal teams (operations, culinary, housekeeping, wellness) to ensure every touchpoint delivers a premium experience
- Gather and act on client feedback to continuously improve offerings
- Collaborate with the marketing team to craft tailored campaigns for corporate clients and wellness travelers
- Launch seasonal promotions, partner tie-ups, and high-impact digital and offline activations
- Ensure the Invana brand is positioned as India’s leading residential wellness and productivity hub
- Use CRM and analytics tools to track leads, conversions, and occupancy trends
- Share weekly/monthly reports with leadership on pipeline status, revenue forecasts, and key performance metrics
- Align with revenue management to optimize pricing, capacity utilization, and client lifetime value
- Minimum 3 years in Sales/Marketing roles within the hospitality, wellness, or experiential travel industry
- Strong network and experience in dealing with corporate clients and event planners
- Demonstrated ability to own customer experience end-to-end, not just sales closure
- Familiarity with CRM tools, pipeline management, and structured reporting
- Passion for wellness, hospitality, and building something new and premium
- Entrepreneurial mindset with the ability to operate with autonomy
- Experience launching or scaling a boutique wellness retreat, co-working retreat, or offsite property
- Strong storytelling and presentation skills
- Ability to balance hustle with hospitality—a go-getter who is warm and grounded
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