Executive - On Demand
Jeebly
Date: 3 weeks ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
We are seeking a motivated and organized individual to ensure that all Delivery Associates operate efficiently and diligently, delivering first-class service to our clients. This role involves coordinating and supporting riders while ensuring the smooth and effective functioning of the on-demand operational process.
Key Responsibilities
Driver’s Support
Key Responsibilities
Driver’s Support
- Inbound Support: Act as the primary point of contact for all rider-related concerns and queries. Address and resolve issues or escalate them to the appropriate department.
- Outbound Support: Proactively reach out to riders for coordination, guidance, and issue resolution to prevent customer dissatisfaction or delivery delays due to controllable/uncontrollable circumstances.
- Oversee the complete order lifecycle from generation to delivery using in-house tracking software.
- Coordinate with Team Leaders to gather regular feedback on Delivery Associates' performance in their assigned zones.
- Ensure timely and accurate delivery of all orders by actively monitoring each delivery in real-time.
- Monitor and report on rider performance daily.
- Identify low-performing delivery associates and work on improvement strategies to achieve operational excellence.
- Bachelor’s Degree or Diploma in any discipline.
- Flexibility to work varied schedules/shifts based on operational needs.
- Strong geographical knowledge of UAE roads and routes across various emirates.
- Ability to quickly learn and adapt to internal processes and delivery standards.
- Excellent communication skills in English, Urdu, and Hindi.
- Good interpersonal skills to effectively manage and engage with frontline staff.
- Proficiency in MS Office Suite and general computer literacy.
- Experience: Minimum 1-3 years
- Qualification: Graduate
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