Executive – Key Accounts
Jeebly
Date: 21 hours ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
The Executive – Key Accounts will be responsible for overseeing the relationships with key clients, understanding their requirements, and ensuring long-term partnerships. The role involves acting as a strategic advisor, fostering strong client relationships, and identifying mutual growth opportunities.
Key Responsibility Areas
Key Responsibility Areas
- Relationship Management
- Develop and maintain strong relationships with key clients.
- Act as the primary point of contact for all client-related matters.
- Build trust and continuously propose solutions that align with client objectives.
- Negotiate contracts and define performance timelines.
- Manage onboarding of new clients across UAE and Bahrain.
- Effective Communication and Collaboration
- Collaborate with the sales team to identify and pursue business opportunities.
- Support the sales team in negotiations and deal closures.
- Serve as the liaison between key customers and internal departments.
- Coordinate with advertising, design, marketing, sales, and logistics teams to meet client needs.
- Work with senior management on strategic planning, resource allocation, and account standards.
- Conduct portal training sessions and participate in client meetings (Zoom / Phone / In-person).
- Ensuring Client Satisfaction
- Ensure timely delivery of products/services aligned with client expectations.
- Address complex client requests and escalate appropriately to resolve issues effectively.
- Reporting and Analytics
- Prepare regular internal and external reports on account progress and forecasts.
- Generate performance, volume, and issue logs to monitor operational efficiency.
- Maintain and update the Issue Log to identify and resolve operational gaps.
- Bachelor’s/Master’s degree in Business Management, preferably with a specialization in Sales Marketing.
- Minimum 5+ years of experience in Key Account Management or similar roles.
- Excellent communication and interpersonal skills.
- Tech-savvy, quick learner, and proactive in problem-solving.
- Strong negotiation and decision-making abilities.
- Proven ability to manage multiple priorities under pressure.
- Demonstrated experience in business development and maintaining client relationships.
- Strong leadership qualities and ability to lead by example.
- Experience: Minimum 1-3 years
- Qualification: Graduate
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