Executive – Key Accounts

Jeebly


Date: 3 weeks ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
The Executive – Key Accounts will be responsible for overseeing the relationships with key clients, understanding their requirements, and ensuring long-term partnerships. The role involves acting as a strategic advisor, fostering strong client relationships, and identifying mutual growth opportunities.

Key Responsibility Areas

  • Relationship Management
  • Develop and maintain strong relationships with key clients.
  • Act as the primary point of contact for all client-related matters.
  • Build trust and continuously propose solutions that align with client objectives.
  • Negotiate contracts and define performance timelines.
  • Manage onboarding of new clients across UAE and Bahrain.
  • Effective Communication and Collaboration
  • Collaborate with the sales team to identify and pursue business opportunities.
  • Support the sales team in negotiations and deal closures.
  • Serve as the liaison between key customers and internal departments.
  • Coordinate with advertising, design, marketing, sales, and logistics teams to meet client needs.
  • Work with senior management on strategic planning, resource allocation, and account standards.
  • Conduct portal training sessions and participate in client meetings (Zoom / Phone / In-person).
  • Ensuring Client Satisfaction
  • Ensure timely delivery of products/services aligned with client expectations.
  • Address complex client requests and escalate appropriately to resolve issues effectively.
  • Reporting and Analytics
  • Prepare regular internal and external reports on account progress and forecasts.
  • Generate performance, volume, and issue logs to monitor operational efficiency.
  • Maintain and update the Issue Log to identify and resolve operational gaps.

Job Requirements / Desired Skill Set

  • Bachelor’s/Master’s degree in Business Management, preferably with a specialization in Sales Marketing.
  • Minimum 5+ years of experience in Key Account Management or similar roles.
  • Excellent communication and interpersonal skills.
  • Tech-savvy, quick learner, and proactive in problem-solving.
  • Strong negotiation and decision-making abilities.
  • Proven ability to manage multiple priorities under pressure.
  • Demonstrated experience in business development and maintaining client relationships.
  • Strong leadership qualities and ability to lead by example.

Qualifications

  • Experience: Minimum 1-3 years
  • Qualification: Graduate

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