Event Mgmt-EUS+ Service desk Engineer

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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Key Responsibilities

Service Desk Operations:

• Performs installations, maintenance, and repairs on customer equipment (Desktop / Laptop / Ipad / Tablet PC/peripherals) working primarily on-site.
• Installation and configuration including Data Transfer knowledge and Deploy OS via SCCM, Image via Ghost, etc.
• Troubleshooting of OS ( Windows7/8/10/11), productivity tools like MS office, AV tools.
• Customer handling, Updation / Closer of Ticket in Ticketing Tool, Operating from Customer place (Onsite anywhere in India).
  
  

Event Management support VIP Support

• Assist in the planning, setup, and execution of live events, conferences, conventions, and VIP experiences.
• Monitor event-related IT infrastructure during events to ensure seamless operation, including network connectivity, AV systems, and other technology components.
• Coordinate with event planners and internal teams to ensure technical requirements (audio/visual, internet access, lighting, etc.) are met for each event.
• Provide dedicated and high-level technical support for VIP guests, speakers, sponsors, and other high-profile attendees during events.
• Ensure VIP guests have a seamless experience with technology, including personalized IT support for presentations, devices, and connectivity.
• Offer proactive support for VIPs, anticipating needs, and resolving any IT-related issues before they escalate.
• Serve as a point of contact for VIPs for any technical issues or questions during events and ensure their satisfaction with all IT services.
  
  

Event Documentation And Reporting

• Document all technical issues, resolutions, and feedback from events to improve future event processes.
• Provide detailed reports on technical support activities, including VIP support summaries, equipment status, and incident management reports.
• Provide recommendations for improving event technology setups based on feedback and experiences.
  
  

Collaboration And Communication

• Work closely with event coordinators, production teams, and other stakeholders to ensure smooth and efficient event execution.
• Communicate effectively with both internal teams and external vendors to resolve technical issues quickly and effectively.
• Maintain a high level of professionalism when interacting with clients, event organizers, VIPs, and staff.
  
  

Qualifications

• Education: Graduate.
• Experience:
• 2-4 years of experience in IT support, service desk, or event technology roles, ideally within the hospitality, conference, or event industry.
• Experience providing VIP-level support during events or high-profile occasions.
• Familiarity with audio-visual systems, live streaming technology, and network infrastructure used in large events
• Candidate will be working in rotational shift- 24x7 Support.
  

Skills

• Strong technical knowledge of AV systems, event equipment, and IT infrastructure.
• Proficient in troubleshooting common IT issues, including network connectivity, hardware, and software.
• Excellent customer service skills with a focus on providing high-touch support to VIP guests.
• Ability to multitask in high-pressure environments and manage urgent technical issues quickly.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and organizational skills.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.