Digital Product Analyst

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Digital Product Analyst

Country : India

Career Ladder: Technology – Marketing domain support

Job Summary

The MillerKnoll Technology team is building a customer-centric, digitally enabled business model to reshape the way our family of brands does business. We’re creating frictionless customer experiences through digital solutions across our platforms, and we need a Digital Product Analyst focused on retail supply chain to help us get there.

We’re looking for someone with retail experience who is adept at gathering and documenting user and business needs in an Agile environment. In this role, you will assist in capturing and transforming user needs into key feature development and user solutions, supporting internal users, and partnering with the digital product managers to build, test and ship features and enhancements. You will be a key factor in enabling the growth of e-commerce for local and international, contract and consumer clients.

GENERAL PURPOSE

As a Digital Product Analyst, you will assist in creating, enhancing, and implementing product initiatives. You will be responsible for monitoring, analyzing, and assisting in the development and revision of MillerKnoll Group's digital products. You will be a key factor in enabling growth in digital experiences for contract and consumer clients.

Essential Functions

• Acts as the champion of the user’s needs.
• Create plan to ensure that product launch and maintenance costs remain within budgets.
• Develop and conduct training relating to product implementation and program changes.
• Ensures that all necessary user acceptance, performance, and post production testing is conducted and documented according to MillerKnoll testing guidelines.
• Fosters a culture of customer-centered design throughout the organization.
• Identifies opportunities and trends from the digital marketplace, analyzing relevant vendors and keeping an eye toward our competitive landscape, making recommendations to Digital Product Managers.
• Identify relevant metrics to track, utilize metrics to analyze performance and continually improve company products.
• Interact with key stakeholders with respect to product features and product development strategy as well as shared initiatives, shared compliance issues, and support needs.
• Provide lifecycle analysis of digital products, from market research before a product is launched, and performance monitoring once product is mature, through evaluation for product sunset.
• Work with the Digital Product Manager and key stakeholders to define scope, costs and timelines for updating existing products and implementing new products.
• Performs additional responsibilities as requested to achieve business objectives.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor's Degree in IT or Business, Statistics or a related field, or an equivalent combination of education and experience.
• 4-5 years of experience in product or business analysis, preferably within digital.
  
  

Skills And Abilities

• Skilled experience in one or more supply chain platforms such as ERP (NetSuite), OMS (Any), and WMS (Manhattan SCALE).
• The ideal candidate will have demonstrated experience working with cross-functional teams to gather business requirements, write user stories, and perform systems data mapping to ensure seamless integration and optimization of digital products.
• Your role will be crucial in aligning various business systems and communicating outcomes to both business and technical teams to enhance overall operational efficiency.
• A passion for and understanding of digital products and marketplaces.
• Strong analytical skills, with ability to synthesize data into actionable goals.
• Experience in requirements analysis and definition.
• A deep understanding of the contemporary digital ecosystem. Critical thinking skills to recommend original and productive ideas The ability to conduct market research.
• Ability to design and document extensive test scenarios.
• Excellent written and verbal communication skills with the ability to influence decision making and creative concepts.
• The ability to use the office automation, communication, software, and tools in the MillerKnoll office environment.
  
  

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].