Desktop Support Engineer

Grootan Technologies


Date: 2 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
Responsibilities

  • Provide remote IT support to Australian clients, providing and taking ownership of Level technical issues requiring troubleshooting, ensuring high-quality resolution and excellent customer service.
  • Ticket Management and Resolution.
  • Handle Level 1 Tickets.
  • Troubleshoot and resolve Level 1 issues, including Windows and macOS OS-level problems and application-related incidents.
  • Perform root cause analysis for recurring issues and document resolutions in the knowledge base.

Systems And Applications Support

  • Microsoft 365 administration (user management, mailbox troubleshooting, licensing, Teams, SharePoint, and OneDrive issues).
  • Endpoint management and troubleshooting for Windows 10/11 and macOS.
  • Printer, scanner, and peripheral setup/troubleshooting.

Network And Security Support (Basic)

  • Basic firewall and switch alert reviews (with escalation where required).
  • Security policy application (MFA, conditional access, AV alerts, patch compliance).

Server Support (Basic)

  • Monitoring and responding to server alerts.
  • Basic Windows Server user and group administration.
  • Checking and reporting on backup status.
  • Restarting services or servers as per SOPs.
  • Escalating complex server issues to Level 2 and 3 Senior Engineers.

Customer Interaction

  • Directly liaise with end-users via phone, email, Teams, or ticket updates.
  • Provide clear, non-technical explanations when required.
  • Follow SLA timelines for ticket responses and resolutions.

Documentation And Process Adherence

  • Accurately document troubleshooting steps, resolutions, and any changes made.
  • Follow change management processes where applicable.
  • Contribute to and maintain internal and client-facing documentation.

Requirements

  • Minimum 5 years in a Service Desk or Technical Support role (including Level 2 exposure).
  • Strong experience with Microsoft 365 administration.
  • Proficiency in Windows 10/11 troubleshooting; macOS knowledge desirable.

Basic Windows Server Administration Skills

  • Basic networking knowledge (DHCP, DNS, VLANs, firewall concepts).
  • Familiarity with RMM tools and ticketing systems (Autotask preferred).
  • Strong written and verbal English communication skills.
  • Ability to work autonomously while following defined processes.

This job was posted by Thamizh Selvan DK from Grootan Technologies.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Business Development Executive (BDE)

BlackBuck (Zinka Logistics Solutions Ltd), Chennai, Tamil Nadu
1 day ago
This job is provided by apna.co Job Title: Business Development Executive (BDE)*Company: BlackBuck*Location: Chennai – Velachery,Chromepet, Gummidipoondi, Poonamallee, Maraimalai Nagar, MahabalipuramWorking Hours: 9:30 AM to 6:30 PM*About BlackBuck*BlackBuck is one of India’s leading logistics companies, transforming the way trucks move goods across the country. We connect shippers and truck owners through advanced technology, making freight movement simple, reliable, and efficient.*Roles...

Java Developer

Prodapt, Chennai, Tamil Nadu
3 days ago
OverviewDevelop and maintain backend services using Java and Spring Boot Integrate Oracle/Postgresql databases using JDBC, JPA, or Spring Data Analyze existing Oracle database schemas, stored procedures, and triggers Design and implement migration strategies to PostgreSQL Design RESTful APIs and microservices architecture Optimize SQL queries and database performance Collaborate with front-end developers, QA, and DevOps teams Write unit and integration tests...

Digital Marketing Analyst

Metayb, Chennai, Tamil Nadu
6 days ago
Job Title: Digital Marketing AnalystJob SummaryWe are seeking a highly analytical and insights-driven Digital Marketing Analyst to support digital marketing efforts at an FMCG brand in Nigeria. The ideal candidate will be responsible for measuring performance across digital platforms, identifying key trends, and delivering actionable business insights that improve ROI, guide strategy, and fuel growth.Key Responsibilities Digital Performance Analytics:Track, measure,...