Deputy Vice President- Customer Service
Siemens
Date: 3 weeks ago
City: Thāne, Maharashtra
Contract type: Full time
This role has reporting to the Head of Operations.
Functions expected to be performed would be a part of Central operations teams.
This role would have 2 teams reporting in
Functions expected to be performed would be a part of Central operations teams.
This role would have 2 teams reporting in
- 1. Factoring & new products:
- Should have experience in handling factoring and other cashflow products like bill discounting, purchase invoice discounting and other trade finance products.
- 2. Customer Service:
- Cash receipt reconciliation & reporting
- Receivable management
- Work closely with CS team for quicker resolution of customer servicing topics like agreement reconciliation, LPI calculations, bounce charge verification etc.
- Suspense account follow up and closure
- Adherence to process mapped and audit compliance
- Process improvement initiatives
- Digital mindset
- Graduate candidate with bachelor’s degree preferrable with masters/MBA or CA relevant experience
- Relevant experience of 15-18 years (would be relaxed for a deserving candidate)
- Experience in banking or NBFC sector along with receivable management experience
- Candidate should have process-oriented approach with focus on controls, compliance and willing to take ownership.
- Should have digital mindset and bring innovation and automation to the processes.
- Knowledge of compliance guidelines /framework defined by RBI other governing bodies.
- .
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