Deputy Manager_IAM_Pune

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a Technical Lead for Workforce Identity and Access Management (WIAM) Operations to provide L2 application support and technical leadership for the WIAM platform. This permanent role, based in Pune, focuses on cloud migration, automation, infrastructure upgrades, and vulnerability management. The individual will collaborate with cross-functional teams, support deployment activities, and drive continual service improvement in a dynamic, multinational environment.

What You Will Do

• Maintain the availability and health of WIAM applications in production and pre-production environments, ensuring adherence to defined KPIs.
• Deliver releases and business enablement initiatives on schedule, collaborating with stakeholders.
• Identify and implement automation and service improvements to reduce manual effort and errors.
• Enhance incident and service request resolution times (MTTR).
• Manage cyber security SLAs, including vulnerability management and remediation.
• Ensure platforms are updated with the latest patches and maintain accurate asset inventories.
• Contribute to process improvement, documentation, and business-oriented KPI reporting.
• Participate actively in transformation activities and internal training initiatives.
• Mentor team members and foster a culture of continuous improvement.
• Collaborate with engineering teams to address vulnerabilities and support deployment activities.
• Engage with senior leadership and cross-cultural teams to communicate technical and strategic issues.
  
  

Who You Are

• Hold a degree in IT, engineering, or a related field, with at least 8–10 years’ experience in Identity and Access Management.
• Possess strong technical skills in Oracle SQL/PLSQL, Java, WebLogic, SOAP, JSON, MVC architecture, Angular, and automation.
• Experienced in cloud technologies (OCI, Azure), and tools such as OIM, OSB, SOA, ODI, OHS, LDAP.
• Proficient in Unix & Shell Scripting, RDBMS, Kubernetes, Docker, Agile DevOps, and ITIL frameworks.
• Demonstrate hands-on experience with ticketing tools (Remedy) and reporting.
• Exhibit excellent communication, influencing, and organisational skills.
• Able to manage multiple priorities, work proactively with minimal guidance, and take accountability for decisions.
• Skilled in mentoring, team management, and performance management.
• Committed to continual improvement, innovation, and delivering customer-centric solutions.
• Comfortable working in shift patterns (11:30 AM to 8:30 PM) and in a virtual, multinational team environment.
  
  

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s In It For You

• Opportunity to lead technical operations for a critical identity and access management platform.
• Exposure to cloud migration projects and the latest technologies in cybersecurity and automation.
• Collaborative work environment with cross-functional and multinational teams.
• Professional growth through mentoring, training, and transformation initiatives.
• Be part of a culture that values innovation, continual improvement, and customer-centricity.