Data Quality Analyst

Key Skills: QA, Quality Control, Process Quality, Communications, Internal Communication

Roles and Responsibilities:

• Conduct audits of operational teams to ensure process adherence and data accuracy.
• Recommend and implement process improvement initiatives based on audit findings and performance trends.
• Support system enhancements by identifying recurring issues and coordinating with relevant departments.
• Serve as the primary point of contact for associates for all process-related queries.
• Conduct internal and external quality calibrations, maintaining accurate and up-to-date audit records.
• Identify trends, gaps, and opportunities for improvement through analytical evaluation.
• Publish performance dashboards on a daily, weekly, monthly, and quarterly basis.
• Lead and support quality initiatives by enforcing quality assurance policies and procedures.
• Develop new quality monitoring models and implement changes to improve delivery and accuracy.
• Collaborate with cross-functional teams including operations and IT to address root causes of quality issues.

Skills Required:

• 1-3 years of experience in quality auditing or quality assurance.
• Strong problem-solving skills and attention to detail.
• Proficient in MS Excel and other MS Office tools.
• Basic statistical knowledge (averages, trends, outliers, charting).
• Excellent verbal and written communication skills.
• Ability to train and influence team members to drive quality outcomes.
• Analytical mindset with the ability to deep dive into data to identify issues.
• Capable of working independently and thinking creatively ("out of the box").

Education: Any Bachelor's Degree (Preferred: background in Business, Statistics, IT, or related field).