Data Quality Analyst

HirePro


Date: 3 weeks ago
City: Bengaluru, Karnataka
Contract type: Full time

Key Skills: QA, Quality Control, Process Quality, Communications, Internal Communication

Roles and Responsibilities:

  • Conduct audits of operational teams to ensure process adherence and data accuracy.
  • Recommend and implement process improvement initiatives based on audit findings and performance trends.
  • Support system enhancements by identifying recurring issues and coordinating with relevant departments.
  • Serve as the primary point of contact for associates for all process-related queries.
  • Conduct internal and external quality calibrations, maintaining accurate and up-to-date audit records.
  • Identify trends, gaps, and opportunities for improvement through analytical evaluation.
  • Publish performance dashboards on a daily, weekly, monthly, and quarterly basis.
  • Lead and support quality initiatives by enforcing quality assurance policies and procedures.
  • Develop new quality monitoring models and implement changes to improve delivery and accuracy.
  • Collaborate with cross-functional teams including operations and IT to address root causes of quality issues.

Skills Required:

  • 1-3 years of experience in quality auditing or quality assurance.
  • Strong problem-solving skills and attention to detail.
  • Proficient in MS Excel and other MS Office tools.
  • Basic statistical knowledge (averages, trends, outliers, charting).
  • Excellent verbal and written communication skills.
  • Ability to train and influence team members to drive quality outcomes.
  • Analytical mindset with the ability to deep dive into data to identify issues.
  • Capable of working independently and thinking creatively ("out of the box").

Education: Any Bachelor's Degree (Preferred: background in Business, Statistics, IT, or related field).

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