Customer Support Sr. Associate

The Opportunity

Avantor is looking for a Senior Associate – Customer Support (German Language) for the Quotes Management team. It is an intermediate-level position. Associate is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incidents in a tracking system to maintain a log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.

Education

What we’re looking for

• Bachelor's/Master’s in any discipline.
• Language Proficiency: Proficient in German (Level B1/B2 preferred)
• Technical Skills: Proficiency in operating various computer software programs and systems is required.
  
  

Preferred Qualification

• Exceptional communication and interpersonal skills.
• Demonstrated ability to be a strong team player.
• Excellent organizational skills.
• Proficiency in relationship building is essential.
  
  

How You Will Thrive And Create An Impact

• Develop quotations for the sales team and customers based on their specific requirements.
• Address customer requests for quotes, which may arise for various reasons such as record-keeping, lack of knowledge, or time constraints.
• Proactively seek out new sales opportunities.
• Assist Sales Reps, Sales Associates, and Sales Specialists in creating quotes for various product lines.
• Act as the primary contact for any service-related inquiries.
• Understand business goals and customer segmentation.
• Meet and exceed agreed service level agreements (SLAs).
• Perform other duties as assigned.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd Party Non-solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation