Customer Support Specialist

Hello!

Are you someone who:

• Types fast?
• Loves solving problems?
• Enjoys helping others and making tech easier to use?
  
  
  

If yes, this role is for you.

At Saleshandy, we help people do better email outreach. You’ll be helping over 4,000 customers every day through live chat and email — answering questions, fixing problems, and making sure users get the most out of our product.

Why You’ll Like This Role

You'll make an impact: Every chat you handle will help someone do their job better. Your support directly helps people succeed.

You'll Grow Fast: We’re growing fast. You can grow into roles like Team Lead, Customer Success Ops, or Customer Training — based on your interest and performance.

You'll learn new tools: We use modern AI tools (like Intercom AI) to make support fast and smart. You’ll get to work with them daily.

What You’ll Be Doing

• Chat & Email Support
• Reply to customer chats quickly — within 2 minutes
• Resolve 85% of chats within 30 minutes
• Keep CSAT above 90%
• Use tools like Intercom AI to reply smarter and faster
• Help Center Articles
• Write and update 25+ support articles (FAQs, How-Tos)
• Make them clear and useful — so customers don’t have to ask twice
• Improve our chatbot by training it with better answers
• Share Customer Feedback
• Every week, share a summary of common bugs, questions, or feature requests with the Product & Tech team
• Use tags or simple grouping to highlight top issues
  
  
  

Your First 60 days

• First 30 Days:
• Learn our tools, product, and processes
• Review support tickets to find what we can do better
• Suggest 3+ ideas to make support faster or smarter
• From 30 day onwards
• Handle chats independently
• Start helping other team members
• Run 4+ product walkthroughs each month for customers
• Join bi-weekly syncs with Product and Sales to share what you’re hearing from users
  
  
  

Special Projects (Optional, But Encouraged)

• Automate repetitive support tasks using AI
• Create short reports when major issues happen — what went wrong and how we fixed it
  
  
  

How We Work

• We’re a small, fast team — no fluff, no politics
• You’ll get feedback often and be trusted to make decisions
• We help each other win, and we treat customers with care
  
  
  

Perks

• Learning Budget: Money for books, courses, or conferences
• Health Insurance: Allowance provided for medical cover
• Annual Team Retreat: You help pick the destination!