Customer Support Executive [Night Shift]

About Superfans

At Superfans, we help brands build deeper connections with their customers — turning casual buyers into loyal fans. Our platform is used by growing DTC brands to engage, reward, and retain their communities.

We’re a small but passionate team that believes every customer interaction is a chance to create a lasting impression — and we’re looking for someone who shares that belief.

About The Role

We’re looking for a Customer Support Executive who loves solving problems and making customers smile. You’ll be supporting our US-based customers during their working hours, helping them get the most out of Superfans, and ensuring they always feel heard and supported.

What You’ll Do

• Be the first point of contact for our customers — via chat, email, or calls.
• Troubleshoot issues and provide quick, clear, and friendly resolutions.
• Document and track customer interactions in our support tools.
• Collaborate with the product and engineering teams to resolve bugs or feature requests.
• Spot recurring issues and suggest improvements to make our product and support even better.
• Be an advocate for the customer within the company.
  
  

What We’re Looking For

• Minimum 2 years of experience in a customer support or success role (preferably supporting US-based customers).
• Excellent English communication skills — written and spoken.
• Tech-savvy and comfortable learning new tools quickly.
• Patient, empathetic, and always calm under pressure.
• Ready to work on night shifts aligned with US hours.
• Familiarity with support platforms like Zendesk, Intercom, or Freshdesk is a plus.
  
  

Bonus Points

• Experience in SaaS, DTC, or eCommerce industries.
• A knack for simplifying complex things for others.
• You genuinely enjoy helping people and seeing them succeed.
  
  

Why You’ll Love Working Here

• 100% remote-first culture.
• Competitive pay with night shift allowance.
• Work with a fun, fast-moving global team that actually cares.
• Freedom to take ownership and grow with the company.
  
  

Why You’ll Love Working Here

• Impact That Matters- Partner with some of the most exciting DTC brands across North America. You’ll directly drive revenue and shape our growth story. We’re a startup, so if you thrive on ownership and problem-solving, you’ll fit right in.
• A Team That Wins Together- Join a 50-member global crew that’s collaborative, ambitious, and knows how to have fun while getting things done.
• Work From Anywhere- We’re remote-first — giving you the flexibility to work from wherever you’re most productive.
• Take Time Off, Freely- Enjoy unlimited paid leave, built on trust and accountability.
• Benefits That Actually Benefit You- Health insurance: Coverage for you + 5 family members (₹5L), with affordable top-up options, Employee-friendly salary structure with allowances for food, fuel, gym, and HRA — designed to save you taxes while simplifying your ITRs, and a Competitive base pay + performance incentives that reward results.