Customer Support Executive - Fresher(Entry Level)

Company Overview:

The Golden Rise, located in Hyderabad's vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary:

We are looking for a highly motivated Customer Support Executive - Fresher (Entry Level) to join our customer support team. This is an excellent opportunity for recent graduates who are passionate about customer service and eager to develop their skills in a dynamic environment. As a Customer Support Executive, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Customer Assistance: Provide excellent customer support through various channels (phone, email, live chat) by addressing inquiries, concerns, and issues.

• Issue Resolution: Assist customers in resolving their issues promptly and effectively, ensuring high satisfaction and loyalty.

• Product Knowledge: Gain and maintain an in-depth understanding of the company's products and services to provide accurate information to customers.

• Customer Feedback: Gather feedback from customers to identify areas for improvement in products, services, and support processes.

• Escalation Management: When necessary, escalate complex issues to senior team members or supervisors, ensuring timely resolution.

• Documentation: Maintain clear and detailed records of customer interactions, transactions, and feedback in the company's CRM system.

• Process Adherence: Follow established customer support processes and best practices to ensure consistent, high-quality service delivery.

• Collaboration: Work closely with other departments (sales, technical support, etc.) to ensure customer issues are addressed efficiently and effectively.

• Customer Engagement: Build positive relationships with customers by providing prompt, friendly, and professional service.

Qualifications:

• Bachelor's degree in any discipline.
• Fresher or recent graduate with an interest in customer support and service.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to work effectively with customers.
• Basic problem-solving ability and a keen willingness to learn.
• Good time management skills and the ability to handle multiple tasks simultaneously.
• Positive attitude, patience, and empathy when dealing with customers.

What We Offer:

• Competitive salary and benefits package.
• Training and mentorship to help you succeed in customer support.
• Opportunities for career growth and advancement within the company.
• A supportive and inclusive work environment.

Location:

Gachibowli, Hyderabad

Application Process:

Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and interest in the Customer Support Executive - Fresher role at The Golden Rise's career portal.