Customer Support Executive

Company Overview:

The Golden Rise, located in Hyderabad's vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary:

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. This role is ideal for individuals passionate about delivering exceptional service and ensuring customer satisfaction. As a Customer Support Executive, you will act as the primary point of contact for customers, resolving their queries and providing support to enhance their experience with the company.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Issue Resolution: Address and resolve customer concerns, complaints, and technical issues efficiently, ensuring a high level of satisfaction.
• Product Knowledge: Develop a thorough understanding of the company's services to provide accurate and comprehensive information to customers.
• Documentation: Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Feedback Management: Collect and document customer feedback to identify areas for service improvement.
• Collaboration: Work closely with other teams to ensure seamless resolution of customer issues and process improvement.
• Proactive Support: Identify recurring issues and suggest preventive measures to enhance the customer experience.

Qualifications:

• Bachelor's degree in any field.
• Prior experience in customer support or a related role is preferred.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in using CRM tools and basic computer applications.
• Ability to work in a fast-paced, team-oriented environment.
• Patience, empathy, and a positive attitude towards customer interactions.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive training to equip you with the skills needed for success.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive work environment.

Location: Gachibowli, Hyderabad

Application Process:

Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and interest in the Customer Support Executive role at The Golden Rise's career portal.