Customer Support Executive

Company Overview:

The Golden Rise, located in Hyderabad's vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary:

We are seeking a dedicated and customer-focused Customer Support Executive to provide exceptional service and support to our clients and customers. This role is ideal for individuals with strong communication skills and a passion for delivering excellent customer experiences.

Key Responsibilities:

Customer Interaction: Respond promptly to customer inquiries through phone, email, and chat, ensuring a high level of satisfaction.

Issue Resolution: Identify and resolve customer issues efficiently and effectively, escalating complex cases as necessary.

Product Knowledge: Maintain a thorough understanding of company products and services to provide accurate information to customers.

Customer Feedback: Gather and document customer feedback to identify areas for improvement and relay information to relevant teams.

Documentation: Maintain detailed and accurate records of customer interactions and transactions.

Problem-Solving: Analyze customer concerns and provide proactive solutions to improve their experience.

Team Collaboration: Work closely with other departments to resolve customer issues and enhance service delivery.

Performance Metrics: Achieve and maintain performance targets such as response time, resolution time, and customer satisfaction scores.

Process Improvement: Identify opportunities to streamline processes and improve overall customer service efficiency.

Training: Participate in training sessions to stay updated on product knowledge and service protocols.

Qualifications:

• Bachelor's degree in any field.
• Previous experience in customer support or a related field is an advantage but not mandatory for freshers.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong problem-solving and multitasking abilities.
• High attention to detail and organizational skills.
• Ability to handle challenging situations with professionalism and patience.
• A customer-first mindset with a proactive approach to service.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• Comprehensive training and mentorship programs.
• A supportive and dynamic work environment.
• Please note, a small registration fee is required from applicants.

Location:

Gachibowli, Hyderabad

Application Process:

Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and interest in the Customer Support Executive role at The Golden Rise's career portal.