Customer Support Executive

At Prodigal, we believe in transforming the future of consumer finance by bridging the gap between lenders, debt collectors, and consumers. Founded in 2018 by IITB Alumnus, our journey began with a single mission: to alleviate the pain and confusion often associated with lending and collections. We have since pioneered the concept of consumer finance intelligence, setting a new standard in the industry.

Our innovative approach combines advanced generative AI, meticulously trained on over 400 million consumer finance conversations, with strategies to maximize payments and enhance the consumer experience.

We are not just building technology—we are creating intelligent solutions that empower lenders, debt collectors, and consumers alike. Be part of a team that is reshaping the industry, one conversation at a time.

Are you ready to dive into the exciting world of customer service, where every interaction is an opportunity to make someone's day? As a customer service representative, you'll be the friendly face and helpful voice of our company, tackling inquiries through calls, chats, and emails with enthusiasm and efficiency. Your mission: to ensure our customers walk away smiling, no matter what.

What you'll be expected to do?

• Handle a bustling stream of customer inquiries via phone, chat, and email with finesse and flair.
• Stick to the playbook, following company guidelines and protocols to a T, ensuring every customer gets top-notch service.
• Put your stellar communication skills to work, soothing concerns, dishing out product knowledge, and fixing snags like a pro.
• Resolve complaints and answer questions with efficiency.
• Documenting every interaction in our CRM system, ensuring no customer query goes unanswered.
• Collaborate with other departments to tackle tough customer queries.
• Keep an eye on those all-important KPIs like FRT, CSAT, and NPS, making sure we're hitting the mark.
• Be our eyes and ears on the front lines, spotting trends and shouting out recurring issues for a fix.
• Stay sharp with product updates, company policies, and industry buzz, so you're always armed with the latest info to wow our customers.
• Jump into training sessions and team pow-wows with gusto, sharing your wisdom and learning with the team.
  
  

Who are you?

• At least 2 years of previous customer service experience, with a focus on excellence.
• Exceptional communication skills and ability to understand and empathize with customers.
• Previous experience in collections within the United States.
• Familiarity with various calling dialer systems.
• Willingness to work rotational shifts aligned with US time zones.
• Proactive and disciplined in taking action.
• Strong organizational and attention-to-detail skills.
• Capable of efficiently managing time across different departments to meet business demands.
• Ability to remain composed in challenging situations.
  
  

What's in it for you?

• High-growth start-up, fast-paced making a difference
• Build and own your territory
• Medical benefits
• Unlimited leave policy
  
  

From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.

To learn more about us - please visit the following

Our Story - https://www.prodigaltech.com/our-story

What shapes our thinking - https://link.prodigaltech.com/our-thesis

Our website - https://www.prodigaltech.com/