Customer Support Associate in Pune
YES Germany
Date: 1 week ago
City: Pune, Maharashtra
Contract type: Full time
Key Responsibilities
- Respond promptly and courteously to student inquiries through various communication channels including phone, email, and chat
- Provide accurate and comprehensive information about educational programs, application processes, and related services
- Identify and resolve student issues effectively, escalating when necessary to ensure timely resolution
- Collaborate with other departments to address complex student queries and concerns
- Engage proactively with students throughout their educational journey to ensure a positive and supportive experience
- Conduct follow-ups to gather feedback, track progress, and address any emerging issues
- Maintain accurate and up-to-date student records in the CRM system
- Ensure compliance with data protection and privacy regulations in handling student information
- Encourage and facilitate the generation of reference leads from existing satisfied students
- Collaborate with Marketing to promote referral programs and initiatives
- Work closely with Team Leads, Managers, and Higher Management to achieve individual and team performance goals
- Participate in regular team meetings and training sessions to enhance skills and knowledge
- Hold a Bachelor’s degree in a relevant field
- Demonstrate proven experience in customer service or a related role
- Exhibit excellent communication and interpersonal skills
- Possess strong problem-solving abilities and attention to detail
- Be familiar with CRM systems and show basic computer proficiency
- Communicate fluently in English, Hindi, and Marathi
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