Customer Success Specialist

Hey,

At Saleshandy, we empower businesses to scale their outbound sales with automation, personalization, and efficiency. Since 2016, we’ve been a bootstrapped, profitable, and fast-growing company with a 65+ member team that’s obsessed with customer success.

With 4,000+ customers worldwide, our customer success team plays a critical role in helping users achieve their business goals, optimize their outreach strategies, and unlock more value from Saleshandy.

Now, we’re expanding our team to ensure faster responses, stronger relationships, and better growth opportunities for our customers. If you love solving problems, building relationships, and making an impact, this is your chance!

What You’ll Be Doing

• Helping customers achieve their goals – Understand their business needs, track key metrics, and offer insights that drive results.
• Identifying upsell and expansion opportunities – Proactively find ways customers can maximize Saleshandy, upgrade their plans, or use additional features to grow their business.
• Working closely with key accounts – Build relationships with high-potential customers and help scale their outbound efforts.
• Creating impact-driven content – Develop webinars, tutorials, and guides that educate and support our users.
• Providing fast, effective support – Troubleshoot issues, answer questions, and escalate complex cases when needed.
• Tracking customer success metrics – Measure retention, engagement, and upsell success to improve our strategies.
• Collaborating across teams – Work with Customer Success Managers, Sales, and Product teams to refine our approach and ensure customer satisfaction.
  
  
  

What Makes You a Great Fit

• You’re customer-obsessed – Helping customers grow and succeed excites you.
• You understand business metrics – You can analyze customer goals and offer data-backed recommendations.
• You identify growth opportunities – You proactively suggest upsells, expansions, and strategies that align with customer needs.
• You simplify complexity – You can break down product features and business strategies into clear, actionable insights.
• You’re proactive and problem-solving – You don’t wait for customers to reach out; you identify challenges and offer solutions proactively.
• You’re a great communicator – You can engage customers effectively via email, chat, and calls.
• You adapt and learn fast – You’re open to feedback, new tools, and evolving strategies.
  
  
  

Why You’ll Love Working at Saleshandy

• Global Exposure – Work with customers from all over the world.
• Career Growth – Opportunity to grow into a leadership role as the company scales.
• A Seat at the Table – Your ideas and contributions matter.
• Learning-First Culture – We invest in your growth and development.
• Product-Driven Company – Be part of a company that’s innovating outbound sales.
  
  
  

Perks & Benefits

• Learning & Development – Annual budget for books, courses, and training.
• Health Benefits – Medical insurance allowance to keep you covered.
• Annual Team Retreats – Work hard, celebrate harder (our last trip? Udaipur!).
  
  
  

How To Apply

• Submit Your Application – Answer a few questions and tell us about yourself.
• Intro Chat – Connect with our hiring manager for a quick discussion.
• Take-Home Task – Solve a short challenge to showcase your skills.
• Final Interview – Meet with your future manager.
• Offer & Welcome!