Customer Service Specialist and Supply chain
Xylem
Date: 3 weeks ago
City: Mumbai, Maharashtra
Contract type: Full time
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
POSITION SUMMARY (general benchmark overview of the position, 1-3 sentences)
This position will ensure a clean order entry for all customers under specific areas of responsibility which includes a review of customer’s orders (pricing, terms, sales, delivery and payment), product allocation and pick slip, printing, invoicing and shipping documents.
Supply chain management in terms of purchases orders placed to factories/suppliers is part of the role.
JOB RESPONSIBILITIES (includes Key And Additional Responsibilities)
Receive, enter and acknowledge order being received from various customers in SAP. Check the CO is conformed to the offer, the price list or the contract, if not inform salespeople and customers. Review letter of credit orders to ensure commercial terms and conditions are acceptable and achievable Check with finance credit limit if necessary or unpaid invoices before any new order entry. Raise purchase requisitions purchase orders or work orders if necessary to the suppliers or factories in SAP. Track the product availability in time with acknowledge DT, if not, inform the customer and reschedule the order. Share delivery information and arrange shipments with stakeholders (Air, sea and drop shipments) Consolidate all export documents. Maintain records for consignment stocks if needed. If warehouse management, manage and maintain appropriate stock parameters such as reordering points, safety stock… Inform factories if any change or deviation with the budget or forecasts. Maintain Master Data (Customer info record, Purchase info record, Source list) in SAP. Manage phase-in/ phase-out of products as driven by our commercial strategy, propose alternative solutions to customers if needed. Handle general inquiries and liaise with customers or vendors on pricing, delivery status, shipping info, discrepancies Ensure all commissions orders adhere strictly to paperwork procedures Maintain and store order files and all documents with each modification for traceability. Monitor Backlog/ Open order and alert if any issue. Regularly inform customer and sales about the situation Manage claims with customers for return of goods, prepare the necessary documents to identify and track the claim. Manage the claim with TSC/Log. Check the contract conditions and raise the credit note if necessary or send new products for replacement.. Perform other tasks that may be assigned by the CS Manager.
Key Competencies
(Job Function specific; simplified list.)
Customer Satisfaction: Develop processes to increase customer satisfaction
Working Capital: Drive year over year improvement on inventory effectiveness
Communication
POSITION SUMMARY (general benchmark overview of the position, 1-3 sentences)
This position will ensure a clean order entry for all customers under specific areas of responsibility which includes a review of customer’s orders (pricing, terms, sales, delivery and payment), product allocation and pick slip, printing, invoicing and shipping documents.
Supply chain management in terms of purchases orders placed to factories/suppliers is part of the role.
JOB RESPONSIBILITIES (includes Key And Additional Responsibilities)
Receive, enter and acknowledge order being received from various customers in SAP. Check the CO is conformed to the offer, the price list or the contract, if not inform salespeople and customers. Review letter of credit orders to ensure commercial terms and conditions are acceptable and achievable Check with finance credit limit if necessary or unpaid invoices before any new order entry. Raise purchase requisitions purchase orders or work orders if necessary to the suppliers or factories in SAP. Track the product availability in time with acknowledge DT, if not, inform the customer and reschedule the order. Share delivery information and arrange shipments with stakeholders (Air, sea and drop shipments) Consolidate all export documents. Maintain records for consignment stocks if needed. If warehouse management, manage and maintain appropriate stock parameters such as reordering points, safety stock… Inform factories if any change or deviation with the budget or forecasts. Maintain Master Data (Customer info record, Purchase info record, Source list) in SAP. Manage phase-in/ phase-out of products as driven by our commercial strategy, propose alternative solutions to customers if needed. Handle general inquiries and liaise with customers or vendors on pricing, delivery status, shipping info, discrepancies Ensure all commissions orders adhere strictly to paperwork procedures Maintain and store order files and all documents with each modification for traceability. Monitor Backlog/ Open order and alert if any issue. Regularly inform customer and sales about the situation Manage claims with customers for return of goods, prepare the necessary documents to identify and track the claim. Manage the claim with TSC/Log. Check the contract conditions and raise the credit note if necessary or send new products for replacement.. Perform other tasks that may be assigned by the CS Manager.
Key Competencies
(Job Function specific; simplified list.)
- Continuous Improvement Mindset
- Rigor, organization and aptitude for problem solving
- Customer focus balanced with business risk taking
- Ability to work with both local and remote staff & colleagues from multiple cultural backgrounds.
- Cross Country Boundary Collaboration
- Team spirit
- English speaking
- Export/Import Documentations
- Customer Service Skills
- Incoterms
- Customs Laws & Regulations
- SAP knowledge
- Bachelor’s degree with 2-5 years of experience
Customer Satisfaction: Develop processes to increase customer satisfaction
Working Capital: Drive year over year improvement on inventory effectiveness
Communication
- Effectively communicate with internal and external suppliers, sourcing, sales, distribution centers and finance functions at all staff levels to ensure goal fulfillment for the company.
- Can lead and guide a change process and train and support colleagues.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Relationship Manager-Current Account
IDFC FIRST Bank,
Mumbai, Maharashtra
5 hours ago
Job RequirementsJob Requirements Role/ Job Title: Relationship Manager - Current AccountFunction/ Department: Branch BankingJob PurposeThe role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk-in clients....
Associate Engineer
NTT DATA, Inc.,
Mumbai, Maharashtra
2 days ago
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAAs a Networking...
Data Analyst
Snapmint,
Mumbai, Maharashtra
6 days ago
About Snapmint:India's booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial...