Customer Service Representative

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Handle customer complaints and provide appropriate solutions or alternatives.
• Maintain a thorough understanding of company products and services to assist customers effectively.
• Document call details and update customer records accurately.
• Meet individual and team performance metrics and targets.
• Participate in training sessions and team meetings to enhance skills and knowledge.

Qualifications

• Graduation/HSC qualified; additional education is a plus.
• Previous experience in a call center or customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations and remain calm under pressure.
• Proficiency in using computers and call center software.
• Flexibility to work various shifts, including evenings and weekends.

Skills and Competencies

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• A customer-oriented mindset with a focus on service excellence.
• Tech Savvy - MS Excel

Compensation Components

• Base Salary: Competitive compensation and retirals commensurate with experience.
• Variable Pay:

Performance Based Variable Pay: Can earn up to INR 2000 per month. Monthly performance pay based on individual and team metrics.

Attendance Based Variable Pay: Can earn up to INR 1000 per month. Monthly attendance pay based on adherence to Attendance Policy.

• Overall take home: All Fixed plus Variable will start at INR 15000 per month.

Pre Requisites for applying:

• Mini UPS for WiFi Routers
• A stable broadband or mobile internet connection. The connection speed has to be a minimum of 50 MBPS.

Shift Differentials:

Additional pay / compensatory off for public holiday shifts.