Customer Service Executives

Description

We are looking for Customer Service Executives to join Tronicles System Services LLP, a leading BPO based in Vadodara. As a Customer Service Executive, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with customers based in USA. You will be involved in handling customer inquiries, resolving issues, and providing exceptional service to our clients.

Our Timings Are

Monday to Thursday ( 4 working days per week)

Full time: 6.30 PM to 5.30 AM.

Part time : 6.30 PM to 9.30 PM.

This role is vital to our company as it directly impacts customer retention and loyalty. Customer Service Executives at Tronicles System Services LLP work on a variety of projects, collaborating with different teams to deliver top-notch service. Strong communication skills, problem-solving abilities, and a customer-centric approach are key to succeeding in this role.

Responsibilities

• Calling customer to verify healthcare benefits via phone in a timely and professional manner.
• Resolving customer complaints and issues effectively to ensure customer satisfaction.
• Providing beneficial information leading to customer satisfaction.
• Documenting all interactions with customers accurately in the CRM system.
• Following up with customers to ensure their issues are fully resolved.
• Identifying and implementing process improvements to enhance the customer experience.
  
  

Requirements

• Ability to work from 6.30 PM to 5.30 AM IST Full time or 6.30 PM to 9.30 PM IST Part Time.
• Should be residing in Vadodara.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work well in a team environment and collaborate with colleagues.
• Good time management skills and ability to prioritize tasks effectively.
• Basic computer skills and familiarity with CRM systems.
• Empathy and patience when dealing with customer inquiries and complaints.
• Ability to adapt to changing situations and handle high-pressure environments.
• Attention to detail and accuracy in documenting customer interactions.