Senior Customer Service Executive - Network Operations & Support
Tata Communications
Date: 3 weeks ago
City: Vadodara, Gujarat
Contract type: Full time
About The Company
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Excellent communications skills, analytical problem solving, planning, organizing & documentation. Maintain excellent connect with the client and internal stakeholders
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
- Should have technical skills in the operation and maintenance of Fibre & transmission systems covering performance monitoring, troubleshooting, testing, hardware installation & Commissioning etc.
- Hands on experience in all kind of transmission equipment’s and TMI instruments.
- Skills in handling different test equipment such OTDR, Splicing machine, optical power meter, etc.
- Provide 24x7 emergency call-outs to NOC and other teams for O&M activities in network.
Excellent communications skills, analytical problem solving, planning, organizing & documentation. Maintain excellent connect with the client and internal stakeholders
- Operation & Maintenance of Equipment like DWDM, SDH etc.
- Operation & Maintenance of Power system.
- Network Project Implementations: Duct laying, Optical Fiber blowing, Link loss measurement.
- Candidate must lead the team at least min. 5 to 6 members. He can be able to manage contractors and vendors for day-day operations to achieve the targets.
- Should generate reports and MIS as per the TL9000 Process.
- Able to work in pressure and conflict management.
- O&M of backbone OFC, Site Infrastructure (DG, AMF, SMPS etc.) & backbone equipment (NEC-Huawei DWDM, U-NODE, Alcatel SDH equipment., FMS etc.)
- Ownership of network uptime to laid standards and taking continuous performance improvement initiatives.
- Escalation handling & coordination with NOC for fault management/Service Assurance and Provisioning.
- Managing and motivating the FRT team in the route.
- Ownership of "As Builds" repository for the route.
- Ownership of "Right of Way" for the route.
- Material & Spares Management at OSP/ISP Depots on the route.
- Handling OSP, Facility contractors and equipment vendors in route & rating their performance as per SLA
- Ensuring Preventive & Proactive Maintenance & upkeep of assets in the route.
- Ensuring cost control and optimization measures. Maintaining expenses records for route.
- Coordinating with network providers, network partners and government agencies to save the faults.
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