Customer Service Executive-Social Media
IDFC FIRST Bank
Date: 8 hours ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Job Requirements
About the Role
As a Customer Service Executive, you’ll be the voice of the brand — resolving customer queries, driving satisfaction, and creating memorable service experiences. If you love helping people and thrive in a fast-paced environment, this is your chance to shine.
Key Responsibilities
Primary
Resolve customer queries promptly and efficiently.
Own customer issues end-to-end.
Improve service metrics like productivity and first contact resolution.
Promote use of alternate service channels.
Implement service policies and standards.
Secondary
Lead service initiatives and process improvements.
Engage with customers on social media.
Collaborate internally for quick complaint resolution.
Mentor team members and manage resources.
What We Are Looking For
Education
About the Role
As a Customer Service Executive, you’ll be the voice of the brand — resolving customer queries, driving satisfaction, and creating memorable service experiences. If you love helping people and thrive in a fast-paced environment, this is your chance to shine.
Key Responsibilities
Primary
Resolve customer queries promptly and efficiently.
Own customer issues end-to-end.
Improve service metrics like productivity and first contact resolution.
Promote use of alternate service channels.
Implement service policies and standards.
Secondary
Lead service initiatives and process improvements.
Engage with customers on social media.
Collaborate internally for quick complaint resolution.
Mentor team members and manage resources.
What We Are Looking For
Education
- Bachelor’s degree in any discipline.
- 2+ years in customer service.
- Skills
- Strong communication and problem-solving.
- Customer-first mindset.
- Multitasking and team leadership.
- Social media handling experience.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Engineering Manager - Bridges
Jacobs,
Navi Mumbai, Maharashtra
1 week ago
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.Your impactTechnical LeadershipoLead design and delivery of complex bridge projects in compliance with Indian standards and codes.oProvide technical guidance and mentorship...
QA Automation Engineer
Morningstar,
Navi Mumbai, Maharashtra
3 weeks ago
Job TitleQA Automation EngineerAbout The RoleAs a QA Automation Engineer, you will contribute to the work with the digital products team and ensure that new and existing products meet high usability and quality standards. This role isa full-stack QA role which needs a blend of SQL skills, automation, and manual testing.Job Responsibilities Play an active part in the product team...
Trade Marketing Executive - PRO
Unilever,
Navi Mumbai, Maharashtra
3 weeks ago
About UnileverBe part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and...
