Customer Service Executive-Social Media
IDFC FIRST Bank
Date: 2 weeks ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Job Requirements
About the Role
As a Customer Service Executive, you’ll be the voice of the brand — resolving customer queries, driving satisfaction, and creating memorable service experiences. If you love helping people and thrive in a fast-paced environment, this is your chance to shine.
Key Responsibilities
Primary
Resolve customer queries promptly and efficiently.
Own customer issues end-to-end.
Improve service metrics like productivity and first contact resolution.
Promote use of alternate service channels.
Implement service policies and standards.
Secondary
Lead service initiatives and process improvements.
Engage with customers on social media.
Collaborate internally for quick complaint resolution.
Mentor team members and manage resources.
What We Are Looking For
Education
About the Role
As a Customer Service Executive, you’ll be the voice of the brand — resolving customer queries, driving satisfaction, and creating memorable service experiences. If you love helping people and thrive in a fast-paced environment, this is your chance to shine.
Key Responsibilities
Primary
Resolve customer queries promptly and efficiently.
Own customer issues end-to-end.
Improve service metrics like productivity and first contact resolution.
Promote use of alternate service channels.
Implement service policies and standards.
Secondary
Lead service initiatives and process improvements.
Engage with customers on social media.
Collaborate internally for quick complaint resolution.
Mentor team members and manage resources.
What We Are Looking For
Education
- Bachelor’s degree in any discipline.
- 2+ years in customer service.
- Skills
- Strong communication and problem-solving.
- Customer-first mindset.
- Multitasking and team leadership.
- Social media handling experience.
How to apply
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