Customer Service Executive-Retail Liabilities Inbound
IDFC FIRST Bank
Date: 2 weeks ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Job Requirements
Job Requirements
Role/Job Title: Customer Service Executive - Retail Liabilities Inbound
Business: Service
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities
'1. Productivity
'Drive all the initiatives in the Customer contact center.
Key Success Metrics
'Productivity, Average handling time, First contact resolution
Job Requirements
Role/Job Title: Customer Service Executive - Retail Liabilities Inbound
Business: Service
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities
'1. Productivity
- Maintaining Service Quality
- Average Handling Time
- First Contact Resolution
- Maintaining TAT for all customer requests
- Channel Migration to alternate channels
'Drive all the initiatives in the Customer contact center.
Key Success Metrics
'Productivity, Average handling time, First contact resolution
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