Customer Service Executive-Retail Liabilities Inbound
IDFC FIRST Bank
Date: 19 hours ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Job Requirements
Job Requirements
Role/Job Title: Customer Service Executive - Retail Liabilities Inbound
Business: Service
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities
'1. Productivity
'Drive all the initiatives in the Customer contact center.
Key Success Metrics
'Productivity, Average handling time, First contact resolution
Job Requirements
Role/Job Title: Customer Service Executive - Retail Liabilities Inbound
Business: Service
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities
'1. Productivity
- Maintaining Service Quality
- Average Handling Time
- First Contact Resolution
- Maintaining TAT for all customer requests
- Channel Migration to alternate channels
'Drive all the initiatives in the Customer contact center.
Key Success Metrics
'Productivity, Average handling time, First contact resolution
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Site - Engineer - Civil
Jacobs,
Navi Mumbai, Maharashtra
2 days ago
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.Your impactExperience of working for EPCm, PMC or large EPC companies is preferred.Review and understand the scope of works along with...
Head - Process Validation
Reliance Industries Limited,
Navi Mumbai, Maharashtra
1 week ago
Looking for a Chartered Accountant/MBA Finance with 15-20 years of experience. Experience in energy, infrastructure, or manufacturing sectors with exposure to operational finance and familiarity with process audit frameworks and continuous improvement methodologies will be preferable.The role will lead the financial and commercial validation of operational processes across the bio energy business, ensuring alignment with financial controls, cost efficiency, and...
Assistant Sustainability Engineer - BERL
Jacobs,
Navi Mumbai, Maharashtra
1 week ago
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.Your impactResponsibilitiesPrepare building energy models using IES, eQUEST, Energyplus to support sustainable designs and green building rating compliance.Demonstrate strong analytical skills...