Customer Service Executive-Retail Liabilities Inbound
IDFC FIRST Bank
Date: 3 weeks ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Job Requirements
Role/ Job Title: Customer Service Executive - Retail Liabilities Inbound (Voice)
Function/ Department: Customer Experience
Job Purpose
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company Drive all the initiatives in the Customer contact centre.
Roles & Responsibilities
Graduation: Any Graduation
Experience: 0 to 2 years of relevant experience.
Role/ Job Title: Customer Service Executive - Retail Liabilities Inbound (Voice)
Function/ Department: Customer Experience
Job Purpose
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company Drive all the initiatives in the Customer contact centre.
Roles & Responsibilities
- Productivity
- Maintaining Service Quality
- Average Handling Time
- First Contact Resolution
- Maintaining TAT for all customer requests
- Channel Migration to alternate channels.
Graduation: Any Graduation
Experience: 0 to 2 years of relevant experience.
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