Customer Service Executive - Loan Center
IDFC FIRST Bank
Date: 2 weeks ago
City: Surat, Gujarat
Contract type: Full time
Role/ Job Title: Customer Experience Manager-Loan Center
Business: Retail Assets Customer Service
Function/ Department: Customer Service Delivery
Roles & Responsibilities
Graduation: Any Graduate
Experience: 2 to 5 years of relevant experience.
Business: Retail Assets Customer Service
Function/ Department: Customer Service Delivery
Roles & Responsibilities
- To represent Loan Centres and act as a SPOC for New Initiatives, Help Items, Process improvements/ re-engineering , Training Needs for the department.
- Manage RCA of all Sr management, RBI, Social Meedia critical complaints/ escalations.
- To Assist LC and manage stakeholders to improve SR closures within TAT.
- Deal closely with all National Managers on all critical parameters of Escalation Management.
- To enable LC teams with new initiatives for NPS, FCR, Complaint reductions & Service Quality.
- Work closely with BPRG to identify process improvement initiatives for the loan centres and work with Transformation to implement it across all LC, track adoption, benefits and record saves or productivity gains.
- Attend all CX champion regular cadence run by BPRG, transformation and then replicate initiatives which are being rolled out pan bank for all verticals wrt CX for the bank.
- Ensure the MIS being properly updated and displayed at the MIS points.
- Submit required MIS and information on agreed frequency and formats.
Graduation: Any Graduate
Experience: 2 to 5 years of relevant experience.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Relationship Manager
Niva Bupa Health Insurance,
Surat, Gujarat
3 days ago
JOB PROFILEPositionRelationship ManagerLocationWest ZoneReports toArea ManagerCategoryInstitutional SalesReportingArea ManagerLevelAssistant ManagerOur PurposeAt Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment...
Executive- Cross Sales
Yanolja Cloud Solution,
Surat, Gujarat
6 days ago
Business Development ExecutiveResponsible for managing Regional current customers and understand their queries.Proactively generate local Leads and follow up with HOT & WARM leads to convert into the business.Continuous business planning for up-sales with existing customers.Keeping in view of the customer escalations would be able to suggest the changes and amendments required in Product.Planned travelling throughout the region and suggest better...
Assistant Manager / Manager PMG - SFU
Larsen & Toubro,
Surat, Gujarat
1 week ago
Functions as Lead Engineer in overall discipline coordination.Provide skills, integrity and knowledge in key areas of discipline engineering, including design codes, legislative requirements and current good engineering practice. Understands clients’ needs; identifies and addresses design parameters and problems; develops and implements solutions.Independently evaluate, organize and priorities work which is normally subject to internal checking and approval.Interface with other Project Specialists...
