Customer Service Associate in Panchkula

Key Responsibilities

• Work on diligent management of all customer communication points including calls, emails, social media messages, google listing messages
• Drive adoption and utilization of the CRM platform, including reporting and dashboard analysis for tracking key business metrics
• Be the voice of Tattva Wellness and the first point of contact for all in-coming queries (through calls, website, and social media)
• Establish rapport with guests maintain good customer relationships and handle all guest complaints, requests, and inquiries on spa services, whilst following up with prompt feedback
• Schedule appointments for guests in an efficient manner through booking tools
• Develop an understanding of the beauty and spa business (therapies and its advantages) and be able to guide guests on the same
• Seek guest feedback actively and maintain records of the same while escalating to the relevant internal teams for service or process improvement
• Promote memberships and manage membership queries. Promote Gift vouchers and manage related queries
• Work closely with the marketing and sales team to plan and execute strategy for customer care to achieve business goals
  
  

About Company: Tattva Spa is one of the most trusted wellness and beauty brands in India. Tattva offers luxury spa and salon services through 85+ spas at hotel & resort locations across 30+ cities in India. We are dedicated to alleviating stress in people's lives, helping them live more & do more. Tattva has steadily grown to become India's largest chain of spas with over 500 employees and services over 1,000,000+ guests across the city and resort locations all over India.

Through Villa World and Tattva Spa, our mission is to make self-care a priority rather than a treat. It comes directly from the fast-paced and stressful lifestyle we all lead today. We are on a mission to help our consumers find their moments of calm with our products and services.