IT Helpdesk engineer
Bluechip Computer Systems LLC - IT Solutions, Services & Support, Dubai
Date: 3 days ago
City: Panchkula, Haryana
Salary:
₹15,000
-
₹25,000
per month
Contract type: Full time
Skills:
English comm skills, Written and verbal skills, Proper technical knowledge, Hardware knowledge, Helpdesk experience, Servers knowledge, networking knowledge,
English comm skills, Written and verbal skills, Proper technical knowledge, Hardware knowledge, Helpdesk experience, Servers knowledge, networking knowledge,
- Monitor the Service request and incident problem reported directly by the end-users. Categorization of Type of tickets, Severity, Category etc. Maximize first contact resolution.
- For problems, which are out-of-scope or beyond their capabilities, they will be dispatched to the 2nd & 3rd level support providers by providing necessary information in tickets.
- Follow up with the dispatched problems to ensure proper and quick closure Communicate with the end-users and keep them informed of the progress Escalate the major incidents to the management for further attention.
- Confirm the resolution with the end-users before closing the tickets.
- Coordinate with the 2nd /3rd level and regional IT support for knowledge transfer and problem management Provide Chat Support to the end users.
- Provide 1st level troubleshooting on Laptops and MS Office clients configuration.
- Respond to the problems and questions raised through voice mail, email and ensure these are capture in the IT direct ticketing tool.
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Visa Filing
GOVIZA CONSULTANTS,
Panchkula, Haryana
₹15,000
-
₹35,000
per month
2 days ago
Skills:professtionalism, handling confidential information, Backened, customer centric approach, overseas education, admission coordination,Hiring For Visa Filing Officer Experience- More than 1 Year in Tourist And Study Filing For All CountriesSalary - Upto 35000+ INCENTIVESApplication ManagementAssist in preparing and organizing visa and immigration applications for clients.Ensure all required documents are complete, accurate, and reviewed on time.Liaise with clients to gather necessary information...
US Dispatch Executive
Woodsforce Solutions,
Panchkula, Haryana
₹30,000
-
₹35,000
per month
2 days ago
Skills:Customer Service, Multitasking, US Logistics, UK Logistics, US Dispatch, Teleperformance, Eclerx, International Voice Process,Title - US Dispatch ExecutiveLocation - Chandigarh IT ParkShift - 5.5 days working, Rotational 9 hours shift + Cab FacilitySalary - Up to max 35K CTC + 6-7k IncentivesJob Description1-2 years of experience in a similar role preferred.Dealing with Truck drivers for the bills and documents and...
Web Designer
Wavy Informatics,
Panchkula, Haryana
₹10,000
-
₹12,000
per month
1 week ago
Skills:Pages, Web Design, User Interface Design, HTML, Concept Development, Cascading Style Sheets (CSS), Creative Ideation,Job DescriptionJob Responsibilities:Plans and illustrates concepts by designing rough layouts of art and copy regarding arrangement, size, type size and style, and related aesthetics.Coordinates with internal teams, including marketing, in the design concept phase through the completion of a project.Obtains approval of concepts by preparing rough...
