Customer Relationship Executive

JLL


Date: 3 weeks ago
City: Lucknow, Uttar Pradesh
Contract type: Full time
  • Providing help and advice to visiting customers in case any help they ask for.
  • Communicating courteously with tenants by telephone, email and face to face.
  • Investigating and solving tenant’s problems.
  • Handling tenant complaints or any crises, such as security issues or technical issues.
  • Make occupants aware of non-accessibility an under construction unit.
  • Liaise with Security team in case of lost and found and communicate with customer.
  • Keeping accurate records of discussions or correspondence with tenants.
  • Producing written information for tenants, often involving use of computer packages/software;
  • Writing reports analyzing the tenant service that BPTP I Park provides.
  • Developing feedback or complaints procedures for customers to use.
  • Get customer feedback and liaise with Property Manager for any remedial action.
  • Perform all work as assigned by the Property Manager as deemed necessary to maintain and operate the property at an optimum level.

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