CUSTOMER RELATIONS EXECUTIVE (M/F)- AGRA
Oswaal Books
Date: 4 weeks ago
City: Agra, Uttar Pradesh
Contract type: Full time
Job Title: Customer Relations Executive (M/F)
Experience: 2-5 Yrs.
Location: Agra
Employment Type: Full Time
Job Description
As a Customer Relations Executive at Oswaal Books learning pvt. Ltd, you will play a vital role in ensuring exceptional customer experiences and maintaining strong relationships with our clients. Your primary responsibility will be to liaise between clients and the company to address inquiries, resolve issues, and facilitate smooth communication. This position requires excellent interpersonal skills, a customer-centric approach, and a deep understanding of the printing and publishing industry.
Key Responsibilities
Experience: 2-5 Yrs.
Location: Agra
Employment Type: Full Time
Job Description
As a Customer Relations Executive at Oswaal Books learning pvt. Ltd, you will play a vital role in ensuring exceptional customer experiences and maintaining strong relationships with our clients. Your primary responsibility will be to liaise between clients and the company to address inquiries, resolve issues, and facilitate smooth communication. This position requires excellent interpersonal skills, a customer-centric approach, and a deep understanding of the printing and publishing industry.
Key Responsibilities
- Client Communication:
- Serve as the main point of contact for clients, addressing their inquiries, requests, and concerns in a timely and professional manner.
- Build and nurture strong, long-lasting client relationships through regular communication and follow-ups.
- Order Coordination:
- Collaborate with internal teams (sales, production, and billing) to ensure accurate and on-time order fulfilment.
- Monitor order progress and provide clients with updates as needed.
- Issue Resolution:
- Investigate and resolve customer issues, including order discrepancies, quality concerns, or delays.
- Take proactive steps to prevent potential problems and ensure client satisfaction.
- Product Knowledge:
- Develop a deep understanding of the company's printing and publishing services, materials, and customization options.
- Feedback Collection:
- Solicit and compile client feedback on our services and products.
- Share feedback with the relevant teams to drive continuous improvement and innovation.
- Sales Support:
- Collaborate with the sales team to identify upselling or cross-selling opportunities to existing clients.
- Assist in the preparation of proposals and quotes for clients.
- Documentation and Reporting:
- Maintain accurate records of client interactions and transactions.
- Generate regular reports on customer inquiries, feedback, and trends.
- Bachelor's degree in business, marketing, or a related field (preferred).
- Proven experience in customer service or client relations in Banking, Insurance and any service industry.
- Exceptional communication and interpersonal skills. (Mandatory)
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Proficiency in using CRM software and other customer management tools.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Business Marketing Manager
Ashok Auto,
Agra, Uttar Pradesh
1 week ago
Desired Skills and ExperienceEmail MarketingPerformance Tracking and Reportingcampaigncampaign and promotioncampaign managementdigital marketingevent marketingmarketing strategyperformance analysisQualifications Bachelor's degree in marketing, advertising, business administration, or a related field.6+ Years of experience in Automobile marketing, digital advertising, or similar roles, preferably in the advertising, or technology industry.Demonstrated expertise in managing and optimizing digital marketing campaigns across multiple channels, with a strong focus on...
Revenue Growth Executive in Agra, Kolkata, Pune
PlanetSpark,
Agra, Uttar Pradesh
2 weeks ago
Key Responsibilities Engage with high-intent leads, guide them through their journey, and drive enrollments Build trust and rapport through interactive video sessions Address concerns, handle objections, and secure successful enrollments Own the sales process from start to finish, ensuring a seamless experienceWhy choose PlanetSpark? Pre-qualified leads: Work with warm leads who are ready to enroll Comprehensive training: Master the art...
Business Development Executive in Agra
Skillyards Versatility Pvt. Ltd.,
Agra, Uttar Pradesh
3 weeks ago
Skillyards, a leader in the tech industry, is establishing an IT Hub in Agra, India, offering practical training programs in fields like Full-Stack Web Development and Digital Marketing. Join us to be part of the new age revolution in training methods!This is a full-time on-site role as a Field Sales Manager at Skillyards Versatility Pvt. Ltd. in Agra.Key Responsibilities Managing...
