Customer Implementation Analyst

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

Specific Responsibilities

• Support our customer onboarding, enablement, and management processes.
• Set up projects in Jira based on information provided by sales
• Translate data and information provided by customers and internal teams to packets for distribution to retrieval teams.
• Work with multiple file types and information to collate the information, find discrepancies, and ensure accuracy.
• Collaborate with multiple departments to ensure the implementation meets expectations and timelines.
• Clearly communicate concise, accurate summaries and questions to the implementation team for missing or inconsistent data.
• Proactively collaborate with team and stakeholders to ensure operational performance of day-to-day tasks.
• Manage and obtain required documents and agreements in accordance with company processes.
• Execute duties with minimal guidance and show strong initiative on process improvement and documentation practices.
• Bachelor's degree preferred required, preferably in Computer Science, Information Systems, Business, or Health Administration.
• Experience in enterprise SaaS software for health plans
• Jira experience preferred
• Preferred experience in onboarding complex SaaS software, preferably in the Risk and/or Quality domains for health plans.
• Must possess strong business and technical writing abilities, and effective communication skills, both written and verbal.
• Must be an exceptional planner who is highly organized with attention to detail, self-directed, efficient, and able to manage multiple projects at a time.
• Ability to operate with minimal supervision and direction.
  
  

Qualifications And Qualities

The Implementation Analyst shall be technically sound, with a broad base of knowledge and experience, and the ability to relate technical issues to the underlying needs of the business. While the analyst may rely on the development and support teams for expertise on the specific technologies being used in the solution, they must be able to grasp the implications of those technical details very rapidly and understand their inter-relationships and their impact on the environment into which the solution will be deployed. The analyst must also be able to discuss those impacts with the customer to resolve rapidly any conflicts between the proposed solution and the existing enterprise architecture.

Bachelor's degree preferred required, preferably in Computer Science, Information Systems, Business, or Health Administration.

Experience in enterprise SaaS software for health plans

Jira Experience Preferred

Preferred experience in onboarding complex SaaS software, preferably in the Risk and/or Quality domains for health plans.

Must possess strong business and technical writing abilities, and effective communication skills, both written and verbal.

Must be an exceptional planner who is highly organized with attention to detail, self-directed, efficient, and able to manage multiple projects at a time.

Ability to operate with minimal supervision and direction.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.