Manager, RCM & Service Operations

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

The Manager, RCM & Service Operations is responsible for directing and coordinating the overall RCM and Service operations as it relates to employee development and oversight, customer commitments and revenue attainment. This position requires strong managerial, leadership and business skills including the ability to manage a cross-functional team.

Responsibilities include:

• Responsibility for overall management of RCM and Services staff, working directly with appropriate Team Leads and Supervisors. These functions include payroll, process management and improvement, HR related functions, and capacity planning.
• Manager, RCM & Service Operations must have a working understanding of Home Health and Hospice RCM functions to ensure compliant practices are met. This includes developing and overseeing the department QA process.
• Leading, developing and mentoring staff to meet expected performance metrics.
• Managing schedules of team members according to customer demand and any service level agreements. This includes internal and external customers.
• Coordination of ongoing education including, but not limited to process, technology and regulatory updates.
• Development and management of department operational policies, guidelines and code of ethical standards which include respect, diversity and integrity.
• Ensure security and privacy requirements are maintained.
• Supporting senior management to deliver on their components of overall company goals and objectives.
  
  
  

Qualifications:

• Minimum of 10+ years of strong experience in Home Health and Hospice RCM functions
• Degree in business administration, healthcare management, healthcare administration or related field preferred.
• Must have demonstrated success identifying and leading process improvement initiatives.
• An exceptional attention to detail and strong detail orientation is required.
• Must possess strong managerial, financial and analytical skills.
• Demonstrates the administrative and management skills necessary to direct a number of organizational programs and supervise professional and hourly staff.
• Consistent demonstration of commitment to quality, customer focus, productivity and process improvement.
• Independent judgment and analytical skills to be able to develop and evaluate projects/operations or recommend changes that affect projects/operations.
• Strong interpersonal and communication skills to effectively interact with internal team members and staff in a tactful and positive manner.
• Exceptional interpersonal skills, proven success in complex and ambiguous environments.
• Ability to work independently, with high productivity, and regularly meet deadlines.
  
  
  

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.