Customer Growth Partner
Infobip
Date: 2 days ago
City: Delhi, Delhi
Contract type: Full time

Customer Orientation
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
- Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
- Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
- Understand client’s structure and processes around choosing/implementing new solutions.
- Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
- Work closely with Customer Success for existing and future SaaS business.
- In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
- Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
- Power user, and help improving (by providing constructive feedback and ideas) Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU).
- Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
- Update all activities regarding client engagements and opportunities in dedicated tools (SF).
- Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.
- Promote team spirit and nourish critical thinking.
- Help mentor and onboard other team members and newcomers.
- Have an excellent knowledge of Infobip products, platform, and relevant markets.
- Have an excellent knowledge of client`s business and ways they (can) use Infobip.
- Be up to date with industry trends and competition.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
KYC Client Data Associate I
JPMorganChase,
Delhi, Delhi
3 days ago
Job DescriptionTake a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.Job SummaryAs a Client Data Specialist within our KYC/AML team, you will be responsible for understanding and implementing KYC standards, guidelines, policies, and procedures. You will handle and maintain confidential client documentation, collect and verify confidential client data, and review client data/processes...

External Reporting Controller - Associate
JPMorganChase,
Delhi, Delhi
3 days ago
Job DescriptionYou are a strategic thinker passionate about driving solutions in financial reporting. You have found the right team.As a Global Finance and Business Management professional within our innovative banking team, you will have the opportunity to build your career in Financial reporting. You will work on firmwide reports, a statutory requirement, and will be responsible for SEC reporting requirements...

Test job for CST Peoplestrong
Larsen & Toubro,
Delhi, Delhi
1 week ago
Test Test TestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTestTest
