Customer Care Executive - Sales

Job Title: Customer Care Executive – Sales Department

Location: Ahmedabad, Nagpur & Rajkot

Industry: Premium Car Dealership

Salary: Up to ₹25,000 (Based on experience & skills)

Job Overview:

We are looking for a proactive and customer-focused Customer Care Executive to join our Sales Department. The ideal candidate will have a minimum of 1 year of experience in the automobile sector and will be responsible for managing digital enquiries, coordinating with sales leads, and ensuring a superior customer experience.

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally.
• Manage and respond to digital enquiries via web, email, and social platforms.
• Follow up on sales leads and assist the sales team in customer coordination.
• Maintain accurate customer records and update CRM systems.
• Resolve customer queries and complaints with a customer-first attitude.
• Coordinate test drives, appointments, and showroom visits.
• Provide product knowledge and information about ongoing offers.

Requirements:

• Minimum 1 year of experience in a customer care role (preferably in the automobile sector).
• Excellent verbal and written communication skills.
• Strong knowledge of digital enquiry handling and CRM systems.
• Good computer proficiency (MS Office, email, web tools).
• Positive attitude, strong interpersonal skills, and customer service orientation.
• Ability to multitask and work under pressure.

Perks & Benefits:

• Opportunity to work with a premium automobile brand.
• Performance-based incentives.
• Professional work environment and growth opportunities.