Customer Care Executive (Female)

Company Overview

Foxhog Ventures Corp is looking to Hire for Partner Company, Yani Green Industries Private Limited in Bikaner. Yani green is a leading manufacturer of Sustainable Products,

Job Overview

We are seeking a Customer Care Executive (Female) to join our dynamic team in Bikaner. This mid-level position offers a versatile employment type that includes options such as full-time, remote, freelance, and hybrid work arrangements. The ideal candidate will have a maximum of 4 years of work experience and play a crucial role in driving customer and day to day strategies in alignment with our innovative investment solutions.

Qualifications And Skills

• Customer Care (Mandatory skill): Demonstrated experience and expertise in engaging with customers effectively and efficiently.
• Telecalling (Mandatory skill): Proficiency in handling telephonic interactions while maintaining professionalism and courtesy.
• Office Management (Mandatory skill): Ability to manage office tasks, ensuring a smooth operational workflow.
• Excellent communication skills: Capable of articulating thoughts and conveying messages clearly and concisely in verbal and written form.
• Empathy: Skilled in understanding and sharing the feelings of others to provide personalized service and support.
• Problem-solving: Aptitude in identifying issues quickly and offering logical, effective solutions to enhance customer satisfaction.
• Patience: Ability to remain calm and composed while handling challenging customer interactions and maintaining professionalism.
• Active listening: Expertise in listening effectively to understand customer needs, queries, and feedback thoroughly.
  
  

Roles And Responsibilities

• Manage and respond to customer inquiries promptly through various communication channels.
• Maintain a high level of customer satisfaction by addressing concerns and solving problems efficiently.
• Utilize telecalling skills to reach out to customers, gather feedback, and strengthen relationships.
• Coordinate with internal departments to ensure seamless service and issue resolution.
• Document customer interactions and insights to aid in improving service strategies.
• Monitor and report on customer feedback, adjusting approaches as necessary to enhance experience.
• Assist in office management tasks to support the daily operations of the office environment.
• Act as a brand ambassador for Foxhog, promoting company values and ensuring a positive public image.