Customer Care Executive

The Muthoot Group


Date: 5 hours ago
City: Hyderabad, Telangana
Contract type: Full time
This job is provided by apna.co JOB DESCRIPTION:1. Ensure 100+ Tele- Calling Every day & Pitching Customer for Pitching New customer for Gold Loans

  • Lead Generation for cross sell product at Branch and ensure the conversion.
  • Coordinate with different Branch staff & managers for closure.
  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • The MIS reports to CRO and ensures the targets are meet.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • maintaining accurate records and documenting all customer service activities and discussions

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