Customer Care Executive
The Muthoot Group
Date: 3 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
This job is provided by apna.co JOB DESCRIPTION:1. Ensure 100+ Tele- Calling Every day & Pitching Customer for Pitching New customer for Gold Loans
- Lead Generation for cross sell product at Branch and ensure the conversion.
- Coordinate with different Branch staff & managers for closure.
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- The MIS reports to CRO and ensures the targets are meet.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- maintaining accurate records and documenting all customer service activities and discussions
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