Business Operations & Planning Specialist

The members of our Project & Operations Management team are professionals from diverse backgrounds who have

built their careers by fostering leading practices in professional services both through client-facing delivery, as well as

business transformation and innovation – constantly working to enhance the future of services-related processes and

technology in an age where business interests are increasingly taking on more complex and global dimensions.

An operations consultant helps an organization's management maintain and improve standard operating processes.

They may deliver decision-making information, help increase business efficiency, reduce costs, and improve

responsiveness to customers.

About the role:

In this opportunity, Business Operations Specialist, as you will:

• Responsible for supporting critical operational areas for professional services including, but not limited to,
• order processing, credits, time entry and billing, access requirements, quality assurance, reporting and
• governance.
• Produce, review and maintain operational documentation and communications.
• Participation as assigned team member to triage, route, respond or manage POM information channels at
• specific points in time including e-mail, MS Teams, roundtable, verbal, or other flows as needed.
• Assist with revenue management items specifically around month end research and resolution
• Some degree of creativity and willingness to provide feedback and make suggestions is expected.
• Active and timely entries to Operations conversations, tools, and resources.
• Strong oral and written communication skills
• Participating in special projects and other duties as deemed necessary.
  
  
  

About You:

You’re a fit for the role of Business Operations Specialist if your background includes:

• Support key operational areas: order processing, credits, time entry, billing, access, QA, reporting, governance.
• Create, review, and maintain operational documentation and communications.
• Manage POM channels (email, Teams, roundtables, verbal, etc.) as assigned.
• Assist with month-end revenue management tasks and issue resolution.
• Contribute ideas and feedback for process improvements.
• Maintain active and timely participation in operations, tools, and discussions.
• Strong verbal and written communication skills required.
• Participate in special projects and other assigned duties.
• Good Experience in SAP Tool.
  
  
  

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
  
  
  

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.